Ops & Tenders Specialist

BR**OPS & Tenders Specialist**:Mexico**About the role**Work Model: HybridLocality: Ciudad de MexicoAbout the Role:We are looking for aGenerate the best customer experience to the pharmacy, to all customers served by Customer Care through a deep customer knowledge, personalized and proactive attention. Be the first contact line for the sales force with central, making an exhaustive follow-up of the consultations and / or incidents generated in a client through this.Experienced sales support professionals responsible for delivering key sales support services (Training, analysis, demand planning etc)Key responsibilities:"- Responsible for supporting sales representatives and channel partners in processing orders / returns; providing metrics/ reports to Sales team and also engaging HCPs for expense payout.- Receive and issue calls to provide a nearby service and customer resolution through personalized follow-up. -Advice and provide information on the company's value proposition, regarding products, commercial conditions and added value.- Track orders, as well as resolve customer doubts about products, prices, delivery, availability and features.- Record and analyze all the information to help better customer knowledge and enhance customer experience- Collaborate with Customer Care Manager and Customer Care Process Assurance Lead exchanging information as a development strategy of business and marketing. Provide feedback on the efficiency of oriented processes to improve the customer experience.- Be the first contact line for the sales force with central, making an exhaustive monitoring of the consultations and / or incidents generated for a client.- Manage the order processing for pharmacies, taking responsibility for the management of the monthly order, as well as for any other operational process that client demands.- Management of returns due to expired and lack of rotation.- Stock situation analysis: Internal stocks and level of stock in the channel by wholesaler. Calculation of impact in the pharmacy. Communication to the sales network and the pharmacy for its management. -Coordination of the implementation of the value proposition in the pharmacy.- Implementation of the multi-channel engagement plan with the pharmacy Operational position that coordinates and monitors all Bidding processes under the direct and traditional sales model: From Basis Analysis Offer Presentation- Clarifications and rulings meeting. Follow up on support requests. Served by more than 36 distributors / external customers Administration of clients in SAP and in CLM ( ARIBA ) of the significant contractsxD; Monitoring, follow-up and attention to orders from Distributors and delivery to O.M. for billing. Coordination and internal & external monitoring of issuing supply orders; timely delivery and collection of evidence of delivery for sale recognition. Tracking of Credit Notes / Sanctions with institutes / Bonuses- Exchanges and/or returns / Swaps Supports the OPS Tenders & Contacts Manager and V&A Team"**Commitment to Diversity & Inclusion**:- We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve._**Role Requirements**Essential Requirements- 2 years + of experience in tenders High knowledge of the operational process of Tenders both of the Direct and Traditional sales model. Business Mindset, Operational Excellence.- Excellent communication and ability to interact with various areas and high capacity for collaboration and resolution"You’ll receive: Competitive salary, annual bonus, life insurance, home office policy (home office 2x a week), retirement and wellbeing plans, flexible working arrangements, birthday day-off, parental leave, subsidized dining facilities, health insurance, employee recognition platform, Gympass, employee resource groups and virtual self-development tools.Commitment to Diversity and Inclusion: Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.**Division**International**Business Unit**LACan IMI**Work Location**Ciudad de México**Company/Legal Entity**NOV CORPORATIVO MEX**Functional Area**Sales**Job Type**Full Time**Employment Type**Regular**Shift Work**No**Early Talent**No