Area Shift Manager Jr, Last Mile Operations

hace 4 días

Culiacán, México Amazon.com A tiempo completo

DESCRIPTIONArea Shift Manager Jr is the support for the completely last mile operations within a delivery station. The role is responsible for managing a +20 hourly team, safety metrics, attrition, payroll, shifts, vacations, overtime and the AMZL OPS metrics; delivery efficiency, number of routes, cost per shipment. In addition, this role gives support in purchasing tools, services and consumables for the station.The impacts of this position are:Operational KPIs and cost goals in the strategic plan. The overriding goal is to maximize customer satisfaction and through this long term shareholder value.Key job responsibilities- Create balance between “Work hard” and “Have fun” with associates under scope- Ensure the team execution to accomplish the business goals- Support process improvement activities associated with process inefficiencies and/or new functions currently not performed in day-to-day operations- Processes Mapping activities.- Assist in the development, documentation, deployment and monitoring the key business processes which support all internal processes of AMZL Mexico.- Follow up the KPIs of operations within the delivery station.- Actively supports and promotes organization change.- Dive deep analysis of KPIs- Support the ACES team, customer service or other upcoming goals.- Measure drivers’ performance, discipline and customer experience service- Internal audits execution.- Support and participate in the quality initiatives, process change initiatives and assist the business to achieve year on year improvements within its operating plan.- Implement change and/or develop new processes as required to provide ability to better service Amazon customers, focus on reducing cost.- Implement and develop the delivery stations workflow and metrics according to the standard work and book of processesBASIC QUALIFICATIONS- Completed High school diploma- Availability to work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- Basic English (A2)- +2 years of previous experience- 1+ year as people managerPREFERRED QUALIFICATIONS- Completed Bachelor degree- English Advanced- +3 years of previous experience in Operations- Lean manufacturing ToolsJob details- MEX, Culiacán- Last Mile Delivery- Fulfillment & Operations Management

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