Cisco Systems | Technical Consulting Engineer
hace 1 mes
You will work with other collaborators in Cisco – your fellow technical consulting engineers, technical leaders, business units, high touch operations managers, field escalation managers.
What will you do
- Drives problem resolution for sophisticated issues experienced in customer environments.
- Diagnoses, solves problems and resolves incidents related to Cisco products, services or solutions.
- Provides answers for products, services or solutions questions.
- Creates or updates, and delivers problem resolution, project collateral and/or knowledge transfer.
- Assists in documenting and resolving technical problems found in products and solutions.
- Engages and drives appropriate resources for critical issues, handling effectively customer concern and guiding other team members on successful critical issues with Engineering teams.
- Maintains accurate documentation in incident and knowledge management systems.
- Ensures case management guidelines are followed.
- Effectively communicates (verbal and written) with the customer and Cisco partners on status and progress of service requests.
Who will you work with
The Business Entity CX Support Services is a team of extraordinary technical specialists whose #1 focus is to help customers deploy and operate their networks effectively while delivering the best possible customer experience. Our success is validated through great financial results, increasing customer satisfaction metrics, industry recognition, and employee satisfaction scores.
The Team: In this team of technical specialists, you will continuously learn about the ground breaking products from Cisco and partners in the Data Center world.
Minimum qualifications:
- 6+ years of experience in the IT industry.
- Experience analyzing traffic and packet flows using packet analyzers such as Wireshark and troubleshooting Linux-based hosts, servers, and devices. Additionally, experience with networking protocols and security features such as STP, VPC, Fabricpath, EIGRP, OSPF, BGP, or Layer 2/3 security features.
- Demonstrated ability deploying and managing server virtualization using VMWare, MS Hyper-V, or Nutanix, as well as deploying third-party instances using AWS, Azure, GCP, or Alibaba Cloud.
- Proven experience implementing Quality of Service (QoS) practices such as queuing, policing, and shaping, as well as using monitoring services like Netflow, sFlow, SNMP, or similar tools.
- Experience configuring, implementing, and troubleshooting API-based technologies, and programming skills in Python with experience in REST API.
Preferred Skills:
- Certifications: Preferred to hold any of the following certifications: CCNP, Cisco DevNet Professional, CCIE Data Center, VMWare Certified Advanced Professional (VCAP-DVC), or Red Hat Certified Engineer (RHCE).
- Advanced Networking Protocols: Preferred to have advanced knowledge of networking protocols such as Multicast protocols (e.g., PIM, IGMP) and overlays (e.g., VXLAN, EVPN).
- IPv6 Expertise: Preferred to have extensive experience with IPv6 configuration and solving.
Why Cisco?
#WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters – with people like you
Nearly every internet connection around the world touches Cisco. We’re the Internet’s optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it’s not what we make but what we make happen which marks us out. We’re helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. We’re helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world – whether through 5G, or otherwise.
We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).
We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we’re committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.
So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us #WeAreCisco
#J-18808-Ljbffr
-
Systems Engineer
hace 5 días
Nuevo León, México Moog Inc. A tiempo completoMoog is a performance culture that empowers people to achieve great things. Our people enjoy solving interesting technical challenges in a culture where everyone trusts each other to do the right thing. For you, working with us can mean deeper job satisfaction, better rewards, and a great quality of life inside and outside of work. Job Title: Systems...
-
Task | Technical Product Owner
hace 2 semanas
nuevo león, México Task A tiempo completoBlue Yonder Job Title: Consulting Technical Architect Overview: The Development and Support Services (DSS) team within Blue Yonder operates globally with over 150 team members in the US, India, UK, Belgium, and Bulgaria. We are seeking a Development Engineer with a strong Technical foundation. Job Description: Bring value to yourself and the...
-
Electronics Technical Support Engineer
hace 1 semana
Nuevo León, México Acuity Brands A tiempo completo**Ilumina el camino** Acuity Brands (NYSE: AYI) está transformando la industria de la iluminación. Nos enorgullecemos de nuestros 12.000 empleados y se enorgullecen de trabajar con los mejores de la industria. Unirse a un equipo comprometido a iluminar el camino a un mundo más brillante, conectado y productivo. Individualmente somos talentosos, pero...
-
Data Engineer
hace 1 semana
Nuevo León, México Emprego MX A tiempo completoSueldo oculto Nuevo León Empleado de tiempo completo Nível de Inglés: Nível Avanzado **_AZKA - IT CONSULTING CONSULTORÍA DE TECNOLOGÍA Y NEGOCIOS EN BÚSQUEDA DE TU TALENTO COMO _** **_Data Engineer _** - Nível superior educativo: Ing. en Informática, Sistemas Computacionales, o afín. _ - Experiência mínima 3 años _ - Ingles conversacional...
-
Mechanical Engineer
hace 2 semanas
Nuevo León, México Coleman Powersports A tiempo completoWe are looking for a Mechanical Engineer for providing technical support on power sports vehicles (ATVs, GoKarts, Drift Bikes, etc.) The main tasks are: - Supporting customer service agents on technical troubleshooting (at the office or chat) - Develop training material based on most frequent scenarios and new products We offer: - Salary according to...
-
Automation Systems Engineer
hace 2 días
León de los Aldama, Guanajuato, México Pc&E Del Bajio A tiempo completoOverviewPc&E Del Bajio seeks a highly skilled Automation Systems Engineer to join our team. In this role, you will be responsible for developing and executing process control system integration projects of small to medium size.
-
Application Engineer
hace 3 meses
Nuevo León, México Moog Inc. A tiempo completoMoog is a performance culture that empowers people to achieve great things. Our people enjoy solving interesting technical challenges in a culture where everyone trusts each other to do the right thing. For you, working with us can mean deeper job satisfaction, better rewards, and a great quality of life inside and outside of work. Job Title: Application...
-
Buscojobs México | Basis Consulting Manager
hace 1 semana
nuevo león, México Buscojobs México A tiempo completoWe help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options...
-
Technical Network Infrastructure Specialist
hace 2 meses
León de los Aldama, Guanajuato, México Gracemark A tiempo completoGracemark is seeking a highly skilled Technical Network Infrastructure Specialist to join our team in Colombia or Mexico.As a Technical Network Infrastructure Specialist, you will be responsible for designing and implementing network infrastructure solutions that meet the needs of our organization.The ideal candidate will have 3+ years of experience in...
-
Quality Staff Engineer
hace 3 semanas
Nuevo León, México Kohler A tiempo completoLocation**:Onsite / Juárez, Nuevo León, MX.** **Opportunity Kohler Faucets** **Basic Function** Under the general direction of Senior Manager of Quality Engineering for Faucets/Metals/Vikrell (FMV), this engineer's main objective is to successfully support New Product Development (NPD) within the primary scope of the Faucets business. Specifically,...
-
Metallurgical Engineer
hace 7 meses
Nuevo Laredo, México Caterpillar A tiempo completo**Career Area**:Engineering**: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and...
-
Electrical Systems Engineer
hace 2 días
León de los Aldama, Guanajuato, México People & Growth A tiempo completoPeople & Growth, a leading architecture and engineering firm, seeks an Electrical Systems Engineer to join our team. Based in León Office, this role involves designing low-voltage electrical systems using Revit and collaborating with colleagues to ensure seamless project execution.ResponsibilitiesDesign and develop low-voltage electrical systems, including...
-
Professional Services Engineer
hace 3 meses
nuevo león, México Nozomi Networks A tiempo completoNozomi Networks Nozomi Networks keeps operational technology cyber resilient with OT network and endpoint visibility, threat detection, and AI-powered analysis.Now is an amazing time to join Nozomi Networks as we build the future of OT and IoT Cybersecurity. We have hundreds of customers in more than 30 countries and we’re just scratching the surface. As...
-
nuevo león, México Corning Inc. A tiempo completoEUC Digital Employee Experience (DEX) Engineer Corning is vital to progress – in the industries we help shape and in the world we share. We invent life-changing technologies using materials science. Our scientific and manufacturing expertise, boundless curiosity, and commitment to purposeful invention place us at the center of the way the world interacts,...
-
Project Engineer
hace 1 semana
Nuevo León, México GE Digital A tiempo completoProvide expert knowledge and experience to estimate the technical effort required to implement complex MES solutions - Contribute to high level technical analysis activities, such as requirements gathering and gap analysis of user requirements - Contribute to the definition of MES solution architectures and development of detailed design specifications -...
-
nuevo león, México Motorsport-Total.com GmbH A tiempo completoFunctional Safety Engineer Aptiv delivers a full range of advanced connection solutions to make vehicles safer, greener and more connected with innovations in high voltage, data connectivity, electrical centers, safety-critical connectors and much more. At Aptiv, we understand the full electrical architecture of today’s vehicles. This unique perspective...
-
JobFinder Spain | Technical Product Manager
hace 3 días
nuevo león, México JobFinder Spain A tiempo completoTechnical Product Manager (Middle) ID26703 Full time | AgileEngine | Mexico Posted On 12/21/2024 Job Information City: Monterrey State/Province: Nuevo León Industry: IT Services Job Description AgileEngine is one of the Inc. 5000 fastest-growing companies in the U.S. and a top-3 ranked dev shop according to Clutch. We create award-winning custom software...
-
Buscojobs México | Technical Product Manager
hace 3 días
nuevo león, México Buscojobs México A tiempo completoTechnical Product Manager (Middle) ID26703 Location: Monterrey Salary: MXN 600,000 - 800,000 Full time | AgileEngine | Mexico Posted On: 12/21/2024 Job Description AgileEngine is one of the Inc. 5000 fastest-growing companies in the U.S. and a top-3 ranked dev shop according to Clutch. We create award-winning custom software solutions that help companies...
-
Associate Consultant
hace 1 semana
Nuevo León, México opentext A tiempo completo**OPENTEXT - THE INFORMATION COMPANY** As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. As a Senior Consultant for OpenText software, you will be assuming the leadership of...
-
Motorsport-Total.com GmbH | Functional Safety Engineer
hace 3 semanas
nuevo león, México Motorsport-Total.com GmbH A tiempo completoFunctional Safety Engineer Aptiv delivers a full range of advanced connection solutions to make vehicles safer, greener and more connected with innovations in high voltage, data connectivity, electrical centers, safety-critical connectors and much more. At Aptiv, we understand the full electrical architecture of today’s vehicles. This unique perspective...
