Broadvoice | Customer Success Manager
hace 2 semanas
POSITION: Customer Success Manager
LOCATION: Mexico/Remote
DEPARTMENT: Customer Success Management
REPORTS TO: CSM Manager, Virgilio Muelas
POSITION SUMMARY:
Broadvoice is looking for an experienced Customer Success Manager to join our growing team and to help us with our Mexican clients. A successful candidate will orchestrate the customer journey through proactive engagement strategies, guide Broadvoice’s customers to their desired outcomes, and drive value. By monitoring the health of the customer relationship, the CSM will predict and navigate customer challenges and offer solutions that drive satisfaction, retention, and additional enrichment opportunities.
YOUR DAY-TO-DAY:
- Identify customer operational needs.
- Identify the campaigns/services to be implemented on existing customers considering the best practices known at GoContact and the best way to guarantee the use case intended by the customer when accompanying autonomous customers.
- Identify UpSelling and CrossSelling opportunities.
- Ensure the “Customer Autonomy” process, encouraging the client to carry out the necessary training activities provided by the training teams and ensuring a transition process of good practices and advice aimed at achieving this autonomy. CSM also has the function of validating and auditing the process of obtaining autonomy.
- Ensure proper customer coordination, identifying internal and customer-side stakeholders to ensure the best governance model.
- Carry out product Road Show actions / Good Practices for the implementation and use of GoContact.
- Identify any type of need and, if necessary, involve the stakeholders to achieve the customers' intentions, promoting their constant satisfaction.
- Monitor the business objectives defined for each client, audit the results, and act to achieve the intended objectives.
WHAT YOU BRING TO THE TEAM:
- 3-5 years’ experience in driving successful solution-oriented client engagement.
- Experience handling difficult internal and external business challenges and delivering exceptional service resulting in high client retention.
- Experience in Contact Center as a Service (CCaaS).
- Experience managing projects with multiple stakeholders and systems, occasionally globally, as well as working within tight project and client timelines and resources.
- Experience building successful senior-level business relationships and facilitating conversations at all levels, including the C-suite.
- Ability to navigate business processes and quickly understand customers' business structures and needs, articulate, and demonstrate what is required for successful delivery of customer expectations.
- The ability to work in a high-energy, fast-paced environment, collaborating with other departments to achieve strong results.
- Experience with CRM systems (Salesforce, Rev.io, etc.).
WHY BROADVOICE:
Broadvoice is more than just a leading cloud communications company; we're the architects of global connections. With dedicated offices across the United States, Latin America, and Europe, we are united by a shared passion for inspiring meaningful human connections. Our mission is clear: to personalize how people communicate, ensuring that our technology enhances teams' ability to connect with what truly matters no matter where work takes place.
Communication is the lifeblood of success, whether connecting with customers or collaborating with colleagues. At Broadvoice, our platforms create opportunities to interact, share ideas, and bring visions to life. We believe that human interaction is the cornerstone of brilliance, and we prioritize it in everything we do.
Our success at Broadvoice hinges on our vibrant culture. We take pride in our dedicated culture team, working tirelessly to foster a supportive and engaging work environment for all employees. Through community-building, collaboration, and personal and professional growth initiatives, our culture team ensures that Broadvoice is a place where everyone can thrive.
Broadvoice is committed to diversity, equity, and inclusion (DEI). We have an active DEI council open to all global employees, driving DEI initiatives worldwide through newsletters, webinars, fundraisers, book clubs, and more. By cultivating a culture of belonging, we empower our team members to be their best selves and contribute to our mission of inspiring meaningful human connections.
We value our employees and offer comprehensive benefits packages, including paid vacation and holidays, along with a host of other perks.
Broadvoice is an Equal Opportunity Employer. We are committed to providing reasonable accommodations to enable individuals with disabilities to perform their job functions.
#J-18808-Ljbffr-
Manager, Customer Success
hace 2 meses
distrito federal, México Gigamon A tiempo completoAt Gigamon, our purpose is to protect the hybrid networks and data of the largest, most complex organizations on the planet. Certified as a Great Place to Work, we offer a deep observability pipeline that efficiently delivers network-derived intelligence to cloud, security, and observability tools. This helps our customers eliminate security blind spots,...
-
Customer Success Manager
hace 1 mes
distrito federal, México Clarivate A tiempo completoWe are looking for an energetic Customer Success Manager (CSM) to join our global Customer Success team! The Customer Success Manager serves a critical role to retain Clarivate's current business, identify and mitigate risk and support the growth of key customers. You will work proactively with Customers and will help drive value derived from the Clarivate...
-
Customer Success Manager
hace 2 meses
distrito federal, México Clarivate Analytics A tiempo completoWe are looking for an energetic Customer Success Manager (CSM) to join our global Customer Success team! The Customer Success Manager serves a critical role to retain Clarivate's current business, identify and mitigate risk and support the growth of key customers. You will work proactively with Customers and will help drive value derived from the Clarivate...
-
Sr. Customer Success Manager
hace 1 mes
distrito federal, México Gigamon A tiempo completoAt Gigamon, our purpose is to protect the hybrid networks and data of the largest, most complex organizations on the planet. Certified as a Great Place to Work, we offer a deep observability pipeline that efficiently delivers network-derived intelligence to cloud, security, and observability tools. This helps our customers to eliminate security blind spots,...
-
Customer Success Manager
hace 2 meses
distrito federal, México Monograph A tiempo completoWho we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering...
-
Customer Success Manager
hace 2 meses
distrito federal, México Ogury A tiempo completoOgury is a global adtech company that delivers Personified Advertising solutions grounded in privacy to brands, agencies, and publishers by focusing on targeting personas, not people. We deliver relevant audiences at scale and on quality publisher inventory thanks to our exclusive data , which is meticulously collected and crafted from millions of...
-
Customer Success Manager
hace 1 mes
distrito federal, México Qualtrics A tiempo completoAt Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination,...
-
OXIO | Customer Success Manager
hace 7 días
distrito federal, México OXIO A tiempo completoCustomer Success Manager Mexico - Business Operations – Full Time - Hybrid OXIO is the world’s first telecom-as-a-service (TaaS) platform. We are democratizing telecom and making it easily accessible for brands and enterprises to fully own and operate proprietary mobile networks designed to support their own customers needs. Our TaaS solution combines...
-
buscojobs Brasil | Customer Success Manager
hace 6 días
distrito federal, México buscojobs Brasil A tiempo completoJob Title : Customer Success Manager Location : Remote (EST Time zone) Salary Range : up to 3500 USD Work Schedule : Monday - Friday, 9 : 00 AM to 6 : 00 PM (EST) NOTE : INDEPENDENT CONTRACTOR POSITION Company Overview : Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international...
-
Senior Enterprise Customer Success Manager
hace 2 meses
distrito federal, México Menlo Ventures A tiempo completoAs a Senior Customer Success Manager (CSM) with Signifyd, you’ll be responsible for the success, net retention and expansion within the accounts in your portfolio. You will combine technology expertise, business acumen and passion for customer success to drive our customers’ and company’s expected outcomes. We are looking for team members who are...
-
Customer Success Manager
hace 2 meses
distrito federal, México Salesforce, Inc. A tiempo completoFor our customers who wish to get the most value out of Salesforce with an enterprise experience and the fastest support, delivered by our most skilled guides, they purchase our Signature Success Plan. Signature drives the right insights and people at the right time - which can make all the difference. When you have Signature, you unlock our deepest level of...
-
Clevertap | Customer Success Manager | distrito federal
hace 3 semanas
distrito federal, México Clevertap A tiempo completoAbout the Role: As a Customer Success Manager, you will be responsible for providing complete support to the CleverTap customers on value realization, solution engineering, and product adoption with the customer's system, retaining and growing CleverTap business through effective customer success management. What will you do: Drive product adoption to help...
-
Salesforce, Inc. | Customer Success Manager
hace 5 días
distrito federal, México Salesforce, Inc. A tiempo completoCustomer Success Manager - Marketing Cloud Apply remote type Office - Flexible locations Mexico - Mexico City time type Full time posted on Posted 2 Days Ago job requisition id JR276805 To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. About Salesforce We’re...
-
Senior Enterprise Customer Success Manager
hace 2 meses
distrito federal, México Menlo Ventures Management, L.P A tiempo completoAs a Senior Customer Success Manager (CSM) with Signifyd, you’ll be responsible for the success, net retention and expansion within the accounts in your portfolio. You will combine technology expertise, business acumen and passion for customer success to drive our customers’ and company’s expected outcomes. We are looking for team members who are...
-
Customer Success Manager
hace 2 meses
distrito federal, México Salesforce, Inc. A tiempo completoCustomer Success Manager - Core/Data Cloud Remote Type: Office - Flexible Location: Mexico - Mexico City Time Type: Full time Posted On: Posted Yesterday Job Requisition ID: JR243894 To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. About Salesforce ...
-
Retention/Customer Success Manager
hace 2 meses
distrito federal, México Thomson Reuters A tiempo completoRetention / Customer Success Manager Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? If yes, we are looking for you! Join our team! The Retention / Customer Success Manager leads a Client Management / Customer Success team accountable for nurturing and growing an...
-
Sagan | Customer Success Manager
hace 3 semanas
distrito federal, México Sagan A tiempo completoJob Title: Customer Success ManagerLocation: Remote (EST Time zone)Salary Range: up to 3000 USD Work Schedule: Monday - Friday, 9:00 AM to 5:00 PM (EST) NOTE: INDEPENDENT CONTRACTOR POSITION Company Overview: Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent....
-
Customer Success Manager
hace 2 meses
distrito federal, México Insider A tiempo completoBefore jumping in on all the information about the role and what you can bring to the table, let us introduce ourselves real quick. About us We are Insider, a B2B SaaS company that drives growth for its clients around the world. How are we achieving this? We are the #1 AI-native platform for Customer Experience and Marketing—offers marketers a single...
-
Customer Success Manager
hace 2 meses
distrito federal, México Teradata Group A tiempo completoOur Company At Teradata, we believe that people thrive when empowered with better information. That’s why we built the most complete cloud analytics and data platform for AI. By delivering harmonized data, trusted AI, and faster innovation, we uplift and empower our customers—and our customers’ customers—to make better, more confident decisions. The...
-
Customer Success Manager, Nola
hace 2 meses
distrito federal, México Yalo Inc. A tiempo completoYalo Hi! This is Yalo! We are on a mission to bring conversational commerce to the world... Remember how it used to be to interact with businesses that knew and understood you, that could recommend exactly what you needed, and that with a simple message could get you what you wanted??? Yep... neither do we. That is why at Yalo we are marrying the scale of...
