Incident Manager
hace 2 semanas
**Incident Manager**Mexico,Chihuahua, TijuanaFull time- Job Description_Job Summary:Responsible for leading the coordination and restoration of services for major P1 and P2 IT incidents. The Major Incident Specialist coordinates incident responses across all functional and groups. The position is a 24/7/365 role with primary hours between 9am-7pm GMT+8. This position will communicate incident information and impact to customers, business partners and senior management. Upon resolution of the incident, the Incident Manager will ensure that the correct follow up actions are identified and assigned to the appropriate teams.Duties and Responsibilities:- Ensure all required resources during an incident are gathered and coordinate tasks across all teams- Manage incident communication internally and to customers- Prioritize incidents according to their urgency and impact on the business.- Maintain incident logs describing the event, what occurred, timing, root cause and actions taken to resolve- Generation of ad-hoc incident reports as necessary- Update escalation procedures and training manuals as required- Adjust the incident management process as required to ensure its effectiveness- Communication on corporate issues with global incident managers- Provide written updates on issue status and next steps to business and IT partners- Follow-up on incidents to ensure permanent corrective action has been identified- Facilitate warm hand-off of active incidents to regional incident managers- Participate in off hour on-call support rotations**Requirements**:- Bachelor's Degree in a relevant field or 3-5 years of relevant experience- Strong knowledge of IT service management software including ITIL and COBIT- Excellent managerial skills and ability to collaborate with team members.- Excellent communication skills with the ability to communicate clearly and effectively- Excellent verbal/interpersonal, written, presentation and customer relationship communication skills- Willingness to work in a 24x7, high-availability service delivery environment- Effective at driving short-term results that are consistent with long-term goals- Ability to communicate at all levels, with a strong emphasis on clear and concise business writing and the ability to convert technical matters into business understandable language- Ability to analyze a high volume of technical data and work in a fast-paced environment- Strong problem solving, analytical, and time management skillsTravel:- Some local, domestic and international travel may be requiredTipo de puesto: Tiempo completoHorario:- Turno de 8 horasLugar de trabajo: Una ubicación
-
Incident Manager
hace 2 semanas
Tijuana, México Cantera Digital A tiempo completo**Incident Manager** Mexico,Chihuahua, Tijuana Full time - Job Description_ Job Summary: Responsible for leading the coordination and restoration of services for major P1 and P2 IT incidents. The Major Incident Specialist coordinates incident responses across all functional and groups. The position is a 24/7/365 role with primary hours between 9am-7pm...
-
Incident Manager
hace 2 días
Tijuana, México Cantera Digital A tiempo completoIncident Manager Mexico, Chihuahua, Tijuana Full time Job Summary Responsible for leading the coordination and restoration of services for major P1 and P2 IT incidents. The Major Incident Specialist coordinates incident responses across all functional and groups. The position is a 24 / 7 / 365 role with primary hours between 9am-7pm GMT+8. This position will...
-
Incident Manager
hace 2 días
Tijuana, México Cantera Digital A tiempo completoIncident Manager Mexico, Chihuahua, Tijuana Full time Job Summary Responsible for leading the coordination and restoration of services for major P1 and P2 IT incidents. The Major Incident Specialist coordinates incident responses across all functional and groups. The position is a 24 / 7 / 365 role with primary hours between 9am-7pm GMT+8. This position will...
-
Incident Manager
hace 2 días
Tijuana, México Cantera Digital A tiempo completoIncident Manager Mexico, Chihuahua, Tijuana Full time Job Summary Responsible for leading the coordination and restoration of services for major P1 and P2 IT incidents. The Major Incident Specialist coordinates incident responses across all functional and groups. The position is a 24 / 7 / 365 role with primary hours between 9am-7pm GMT+8. This position will...
-
Tijuana, México Cantera Digital A tiempo completoA leading technology firm in Tijuana is seeking an Incident Manager to oversee coordination and restoration of critical IT services during major incidents. The role requires effective communication with customers and management, along with strong analytical and managerial skills. The ideal candidate will have a Bachelor's Degree and experience with IT...
-
Tijuana, México Cantera Digital A tiempo completoA leading technology firm in Tijuana is seeking an Incident Manager to oversee coordination and restoration of critical IT services during major incidents. The role requires effective communication with customers and management, along with strong analytical and managerial skills. The ideal candidate will have a Bachelor's Degree and experience with IT...
-
Analista Incidentes Remoto Bilingüe
hace 4 semanas
Tijuana, México Training Talent A tiempo completo**Vacante para la empresa Training Talent en Tijuana, Baja California**:Gran ambiente de trabajo, solidez financiera y estabilidad laboral, somos una consultoría enfocada en la gestión de servicios de TI desde una mesa de ayuda, hasta servicios de NOC, SOC, administración de aplicaciones y misión crítica.Intégrate como ingeniero de incidentes para...
-
Analista Incidentes Remoto Bilingüe
hace 2 semanas
Tijuana, México Training Talent A tiempo completo**Vacante para la empresa Training Talent en Tijuana, Baja California**: Gran ambiente de trabajo, solidez financiera y estabilidad laboral, somos una consultoría enfocada en la gestión de servicios de TI desde una mesa de ayuda, hasta servicios de NOC, SOC, administración de aplicaciones y misión crítica. Intégrate como ingeniero de incidentes para...
-
IT Compliance Manager
hace 2 semanas
Tijuana, México Humaniq Headhunters A tiempo completoDescripción **IT Compliance Manager** **Ubicación: Tijuana, México** Objetivo del Puesto: El IT Compliance Manager será responsable de garantizar que todas las operaciones de tecnología de la información cumplan con los requisitos regulatorios y las políticas internas de la empresa. Este puesto se enfocará en proyectos de integración de sistemas...
-
IT Project Manager
hace 2 semanas
Tijuana, México GOTTA A tiempo completo**Activities**: Maintain a project plan interconnected with the provider’s plan (if any) - with resource needs/expectations. Maintain and distribute status reports, manage incident log, risk log, decision log and change requests. Supervision of personnel and completing the deliverables. Work with suppliers to ensure effective collaboration between...
