Payroll Consultant with Swedish
hace 2 semanas
Job Summary:
The Payroll Consultant is the single point of contact for the client, managing payroll production and the client relationship for a portfolio.
In addition, this role will participate in system testing as needed and provide consultation to clients and others.
Responsibilities:
- Responsible and fully accountable for the payroll and audit function of multiple clients.
- Schedule and run the assigned client payrolls by following standard operating procedures.
- Maintain complete, accurate, and timely client and employee records based on real-time requests.
- Maintain complete and accurate client profile notes as well as processing instructions for each client.
- Balance respective payrolls based on year-end calendar and remit all Third-Party Remittances by defined due dates, complete all Year-End balancing, filing, and respective reporting.
- Utilize all internal tools and defined processes to ensure optimal productivity and service excellence, making recommendations for best practices to customers.
- Initiate pre and post-production calls with clients.
- Answer client calls (dedicated clients, as well as other clients).
- Work with internal technical support, various production departments, and additional ADP Service hubs as needed to identify a resolution.
- Deliver the internal and external KPI.
- Suggest processes and controls tools improvements.
- Ensure the back-up according to the internal procedure in place.
Knowledge and Skill Requirements:
- Very good mastery of Swedish and English, both orally and in writing, at minimum B2.
- Preferred Payroll background.
- An understanding of the client's trade, business, and organization (payroll calculations, law, and human resources).
- Accounting knowledge.
- Customer relationship management.
- Time management.
- Client portfolio management.
- Good interpersonal skills.
- Analytical skills and an ability to summarize.
- Organized.
- Rigorous.
- Independent.
- Ability to work within a team.
- Dynamic and responsive.
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