Supervisor; Quality

hace 4 semanas


Hermosillo, México Allegro Response Teleservices A tiempo completo

**Supervisor; Quality & Development**The Supervisor, Quality and Development is responsible for coordinating and aligning the efforts between the quality assurance team and the training team. They are responsible for developing and sharing information with the customer service and sales team that will achieve client and Allegro goals.QA monitors and trainers will report to this role.**Responsibilities - Supervisor Related**- Ensuring agents understand and comply with all call center objectives, performance standards, and policies.- Answering agent questions regarding best practices or difficult calls.- Identifying operational issues and suggesting possible improvements.- Monitoring and evaluating agent performance, providing learning or coaching opportunities.- Preparing reports and analyzing data to assist management as they determine call center goals.- Working with other supervisors and management team members to support agents and maximize customer satisfaction.- Set goals for performance and deadlines in ways that comply with the company’s plans and vision and communicate them to subordinates- Organize workflow and ensure that employees understand their duties or delegated tasks- Pass on information from upper management to employees and vice versa- Prepare and submit performance reports- Ensure adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises- Provide weekly and monthly team meetingsPay: From $14,000.00 per monthExperiência:- Supervisor or QA: 1 año (Obligatorio)Idioma:- Inglés (Obligatorio)


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    hace 14 horas


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