Technical Support Analyst Zapopan, Jalisco, Mexico
hace 3 semanas
**Location** Zapopan, Jalisco, Mexico**Job ID** R- **Date posted** 05/08/2025**Typical Accountabilities**:- Serve as the primary IT support contact, providing timely and effective assistance to users on relevant software environments- Assist users with troubleshooting, training, and device support through the AskIT desk- Handle incident requests and call out technical issues when vital to ensure timely resolution- Maintain an accurate inventory of IT assets, including control of equipment loans and assignments- Perform preventive maintenance on computing equipment, including cleaning, testing, and system health checks- Replace or repair hardware components- Facilitate onboarding and offboarding processes for IT equipment assigned to employees- Collaborate with other IT teams to resolve sophisticated or advanced incidents and maintain IT performance- Ensure security protocol compliance and alignment to company policies- Support the maintenance and availability of IT infrastructure across the site, including basic network tackle- Participate in administrative tasks relevant to the IT support area- Build and update documentation and user guides when needed**Essential Requirements**:- Technical expertise in supporting Windows and Mac operating systems- Experience with Microsoft Office 365 administration and user support- Practical knowledge of troubleshooting software and hardware issues on desktops and laptops- Skilled in preventive maintenance and basic hardware repairs (e.g., changing displays, keyboards, batteries)- Experience managing service desk requests, ticketing systems, and supervising inventory- Ability to follow IT security protocols and company compliance guidelines- Good communication and customer service skills, with capacity to explain technical issues clearly- High attention to detail and organizational skills- Ability to work both independently and multi-functionally within IT teams**Desirable Requirements**:- Experience supporting and maintaining conference rooms, ideally with CISCO equipment (video conferencing, telephony, and AV integration)- Knowledge of IT asset management standard methodologies- Familiarity with ITSM platforms such as ServiceNow, Jira Service Desk, or similar- Experience crafting user-friendly guides and instructional materials- Basic understanding of networking principles (VLANs, DHCP, DNS)- Industry certifications in areas such as CompTIA A+, Microsoft, or Apple supportWhen we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. **That's why we work, on average, a minimum of three days per week from the office**. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.At AstraZeneca, our work has a direct impact on patients by transforming our ability to develop life-changing medicines. We empower the business to perform at its peak by combining innovative science with leading digital technology platforms. Our dynamic environment offers countless opportunities to learn and grow while making a positive impact on lives through data analytics, AI, machine learning, and more. Join us at a crucial stage of our journey as we become a digital and data-led enterprise.**Date Posted**06-ago-2025**Closing Date**19-ago-2025
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SEO Analyst Zapopan, Jalisco, Mexico
hace 4 días
Zapopan, México AstraZeneca A tiempo completo**Location** Zapopan, Jalisco, Mexico**Job ID** R- **Date posted** 25/05/2025**SEO Associate**Positions are open to Mexican Citizens and official residents of Mexico.Location: Guadalajara (hybrid)Strong English communication skills required**Must Submit Resume in English****About the AstraZeneca**AstraZeneca is a global, science-led, patient-focused...
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Argus Support Engineer Zapopan, Jalisco, Mexico
hace 2 horas
Zapopan, México AstraZeneca A tiempo completo**Location** Zapopan, Jalisco, Mexico **Job ID** R-230348 **Date posted** 29/06/2025 **Job Title: ARGUS Support Engineer** **Introduction to role** **Accountabilities** - Manage implementation, upgrade, and support of Oracle Argus Safety System or other safety solutions and associated interfaces/integrations. - Participate in technical workstreams...
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Tableau Support Zapopan, Jalisco
hace 4 semanas
Zapopan, México GSB A tiempo completoImportant IT company At the Latin American level, growth requires:**Tableau Support**- **Key Responsibilities**:_- Support for maintaining Tableau dashboards and reports.- Write, optimize and debug complex SQL queries to extract and manipulate data from various databases.- Collaborate with business analysts and stakeholders to gather requirements and...
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Business Analyst, Operations IT Zapopan, Jalisco, Mexico
hace 2 semanas
Zapopan, México AstraZeneca A tiempo completo**Location** Zapopan, Jalisco, Mexico **Job ID** R-224151 **Date posted** 17/06/2025 **Business Analyst, Operations IT**: Positions are open to Mexican Citizens and official residents of Mexico. Location: Guadalajara (hybrid) Strong English communication skills required **_ Must Submit Resume in English_** **About the AstraZeneca** AstraZeneca is a...
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Technical Analyst 2-support
hace 2 semanas
Zapopan, México Oracle A tiempo completoAs a member of the Support organization, your focus is to cover a position in operations, as technical analyst, support at Oracle Customer Connected Service Delivery (CCSD) organization and services.This posting is to cover a position in operations, as technical analyst - support at Oracle Customer Connected Service Delivery (CCSD):- It's mandatory to speak...
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IT Quality Analyst Zapopan, Jalisco, Mexico
hace 7 días
Zapopan, México AstraZeneca A tiempo completo**Location** Zapopan, Jalisco, Mexico **Job ID** R-233625 **Date posted** 17/08/2025 **IT Quality Analyst** Positions are open to Mexican Citizens and official residents of Mexico. Location: Guadalajara (hybrid) Strong English communication skills required **Must Submit Resume in English** **About the AstraZeneca** AstraZeneca is a global,...
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Technical Analyst 2-support
hace 4 días
Zapopan, México Oracle A tiempo completoOracle IT-Support personnel have a deep understanding of the company products and extensive experience in troubleshooting, helping customers solve technical issues usually by remote diagnosis on the phone or via chat support in a timely manner. An Oracle IT-Support Analyst must have real technical expertise in order to be able to help the customer, work...
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Business Analyst, Operations IT Zapopan, Jalisco, Mexico
hace 2 semanas
Zapopan, México AstraZeneca A tiempo completo**Location** Zapopan, Jalisco, Mexico**Job ID** R- **Date posted** 17/06/2025**Business Analyst, Operations IT**:Positions are open to Mexican Citizens and official residents of Mexico.Location: Guadalajara (hybrid)Strong English communication skills required**_ Must Submit Resume in English_****About the AstraZeneca**AstraZeneca is a global, science-led,...
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Application Engineer Zapopan, Jalisco, Mexico
hace 2 horas
Zapopan, México AstraZeneca A tiempo completo**Location** Zapopan, Jalisco, Mexico **Job ID** R-230346 **Date posted** 29/06/2025 Positions are open to Mexican Citizens and official residents of Mexico. Location: Guadalajara (hybrid) Strong English interpersonal skills required **Leverage technology to impact patients and ultimately save lives** **ABOUT ASTRAZENECA** AstraZeneca is a global,...
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Ai Support Engineer Zapopan, Jalisco, Mexico
hace 3 semanas
Zapopan, México AstraZeneca A tiempo completo**Location** Zapopan, Jalisco, Mexico**Job ID** R- **Date posted** 05/06/2025**AI Support Engineer**:**Location: Hybrid (3 days on-site in Guadalajara, MX; 2 days remote)***:**About AstraZeneca**:AstraZeneca is a global, science-led biopharmaceutical company focused on the discovery, development and commercialisation of life-changing medicines. Our...
