Ms Dynamics Support Analyst

hace 3 semanas


Monterrey, México Combined Insurance A tiempo completo

**MS Dynamics Support Analyst**- Supporting and managing tickets related to Microsoft Dynamics 365- Execute any support related activities focusing on resolving issues reported by users withing the established SLA.- Problem-solving abilities and excellent communication, customer handling, influencing and inter-personal skills.- You will be expected to provide out of hours support on a rotational basis as required alongside the existing team members.- You will need to be flexible as some of planned work that cannot be carried out during normal business hours.- Flexible and able to cope with change, be proactive and adapt quickly to a developing type of service delivery.- Previous experience with support tools, preferably ServiceNow as well as Jira



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