Sr. Operations Manager, Amazon Logistics

hace 1 día

Santa Catarina, México Servicios Comerciales Amazon M A tiempo completo

A completed Bachelor’s Degree from an accredited university- 10+ years of experience in direct management, including a salaried workforce, in a manufacturing, production, distribution, or logistics environment- 10+ years of experience with performance metrics, process improvement, and Lean methodologiesJob summaryAMZL Sr. Manager is responsible for all budgetary, people development and operations objectives for Amazon Logistics Delivery Stations within a region of Mexico. Additional responsibilities include managing and leading a team of Operations, Area and Shift Managers, coaching and mentoring the team to ensure performance objectives are met, building positive employee relations and building leadership bench strength within the Delivery Stations (DS).**Responsibilities**:- Responsible for the overall safety, quality, performance, customer experience and people development for all delivery station operations- Drives vision for the teams and creation of quality initiatives, process change initiatives and other lean initiatives to enable their functional area and ultimately the DS to meet and exceed business plan- Problem-solves for closing gaps between performance and goals- Will set and clarify requirements and expectations for Operations, Area and Shift Managers. Measures performance, provides feedback, and holds Ops Managers accountable for their performance and the performance of their departments- Manages day-to-day relationships with multiple Delivery Service Providers (DSPs)- Presents operational metrics regularly to the senior leadership team- Hires and develops top talent. Creates and implements a talent plan for the site including talent acquisition, performance and career management, learning and development, succession planning, and employee engagement- Leverages the Operations, Area and Shift Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area- Cultivates strong culture and engagement throughout all levels of the delivery station team- Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network.- Works with key business partners such as Transport & Sortation, DSP Management, Finance, Loss Prevention, IT, HR, ACES and Engineering to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives- Degree in Engineering, Operations or related technical field; MBA or Master’s degree preferred- Ability to handle changing priorities and use good judgment in stressful situation- Interest in long-term career development through assignments in multiple FCs across the nation- Prior leadership development training or participation- Track record of effectively leading an operation comprising both salaried and hourly staff of at least 100- Demonstrated ability to successfully develop others into higher levels of leadership in an organization- Experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions and terminations

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