Ioc Specialist

**_Puebla_****_, _****_Mexico_****_ _****The Infrastructure Operation Center Specialist is a position that provides an opportunity to work in a fast-paced collaborative environment where they have to be monitoring our and customer infrastructure and resolve any incident that appear.**:**General Accountabilities****- **Analysis and verification of monitoring alerts to produce incident identification, classification and prioritization.**:- ** Create, improve and maintain monitoring alerts based on the correlation of different sources of data.**:- ** Operate and maintain Operative Systems like Windows Desktop, Windows Server and Linux.**:- ** Operate and maintain various network devices like switches, routers, firewalls, IDS/IPS etc.**:- ** Operate and maintain various IT Services like Active Directory, File Systems, Antivirus, Backups, etc.***:- ** Respond to security incidents and investigations working closely with customers and IT providers, following SLA requirements and ITSM Processes.**:**Job Qualifications****Education**:- ** Bachelor's degree preferred.**:- ** ITSM foundation training required.**:**Experience**:- ** 1+ year of experience in a Customer Service monitoring operational environment.**:- ** Good technical understanding of network fundamentals and common internet protocols.**:- ** Proficient in Windows and Unix/Linux Operating Systems.**:**Professional Skills**- Fluent English language skills required: verbal and written communication.-- Have strong inter-personal and communication skills: capable of training users in complex topics and making presentations to internal groups.-- Able to write intricate system and user documentation. Capable of writing and explaining purchase justifications.-- Experience working with multicultural teams and customers.-- Self-motivated and disciplined.-- Strong stakeholder relationship management skills.-- Strong investigative and analysis skills.-- Strong technical and process design and implementation skills.-- Experience defining, creating and managing procedures.-- Participate in a rotating 24/7 schedule responding to critical issues.***:**Benefits**:Medical, Dental, Vision and Life Insurance. Savings Fund, Vacations Bonus, Christmas Bonus, Grocery Bonus, Annual Bonus.**PTOs**:Vacation, Sick Days, Holiday, and Paid Leaves.***Save on commute**:Paid office parking.***Discount Programs**:Medical related discounts.**Prime location**:In the heart of Puebla, with views of Popocatepetl volcano, restaurants and amenities close by.**Sponsored Events**:Team social events and Christmas Dinner.**Sport Activity**:Join your colleagues in various sport activities in the area.**Eat & Drink**:Enjoy a kitchen stocked with drinks, coffee, and snacks free of charge.