Aftersales District Manager

Subject matter authority for Global Warranty Management (GWM), Service Policies and procedures and Warranty administration.- Supports integration of Warranty administration functions.- Provides Warranty support for all of the zone team members.- Develops and implements necessary dealer training.- Coaches dealers, Managers of Aftersales and District Managers of Aftersales in the area of Warranty administration.- Holds themselves and others accountable for demonstrating GMs values and cultural behaviors.- Performs other related duties as assigned.**Additional Job Description**:**Key Requirements**- Bachelor of Mechanical / Industrial Engineering or administrative and economics.- English.language fluent (spoken, written and Reading)**Activities**1. Sales targets and market share1.1. Assisting the dealer in implementing initiatives to increase customer pay business1.2. Focus on processes and performance at Service lane1.3. Search for promotions and market opportunities to bring customers to service lane1.4. Incorporate aftermarket initiatives within the overall business plan distributor1.5. Implement and follow up the 25 point inspection as means to increase parts sales per vehicle1.6. Support dealers with RIM in order to optimize and meet required targets for compliance1.7 Promote and include dealers in yearly marketing plan as guide for increasing customer retention2. Improve customer retention2.1. Ensuring that information is shared by dealers by means of data sharing2.2. Identifying opportunities aimed at the implementation of a CRM process2.3. Incorporate the concept of customer retention in the overall business plan distributor2.4. Developing staff skills aftermarket distributor2.5. Guide the integration of Aftersales as one whole team (parts and service)2.6. Promoting participation and effective use by the dealer in GMM retention initiatives:2.6.1. Chevrolet Express Service2.6.2. BDC (Business development Center)2.6.3. Standard maintenance Costs2.6.4. Marketing programs and service promotions3. Supporting the initiative of Outstanding Customer Experience (OCE)3.1. Improving CSI3.2. Supporting the implementation of the standard GMM operation and facilities3.3. Ensure staff aftermarket distributors are trained / certified3.4. Representing GMM and its brands as ambassador3.5. To ensure a proper process of executing service recalls4. Maximize the profitability of Distributor4.1. Assisting the dealer in identifying areas to improve profitability through business process.4.2. Ensuring that the dealer takes advantage of rebates and incentives available4.3. Development of plans to improve the performance of the distributor in the scorecardDiversity and inclusion are our strengths. We respect and value what each individual contribution to our team, including their origin, education, sex, race, ethnic group, sexual orientation, gender expression and / or identity, religious context, age, generation, and disability. We believe that our ability to meet the needs and expectations of an increasingly diverse and global customer base is closely linked to the diversity and inclusion that we experience within General Motors.If you need a reasonable accommodation to assist with your employment, please mention it to the recruiter.**About GM**:Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.**Why Join Us**:We aspire to be the most inclusive company in the world. We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.**Diversity Information**:General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities.