Senior Service Delivery Manager
hace 2 días
Senior Service Delivery Manager Remote type: HybridLocations: Mexico CityTime type: Full timeJob requisition id: R Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure. Responsibilities Responsible for account management, including strategy formulation, customer relationship management, opportunity identification, and deal closing. Responsible for commercial operations such as pricing negotiation, contract signing, and collection. Manage existing customers to develop partnerships within telecommunications industries for the region. Liaise and coordinate with internal resources to meet customer expectations. Report market needs, opportunities for solutions and services, competition activity, and product-definition recommendations. Increase market share, revenue, and margin in line with quarterly and yearly objectives. Establish uniform processes and procedures to ensure each customer gets the same experience from the onset of contact. Present the THALES MCS Product Portfolio to key accounts. Contribute customer service information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality, and customer-service standards; resolve problems; complete audits; identify customer service trends; determine system improvements; and implement change. Meet customer service financial objectives by forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances, initiating corrective actions. Determine customer service requirements by maintaining contact with customers, visiting operational environments, conducting surveys, forming focus groups, benchmarking best practices, and analyzing information and applications. Improve customer service quality results by studying, evaluating, and redesigning processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes. Requirements Degree in Engineering, Computer Science, Business, or a related field. ITIL Foundation and PMP certification. Previous and relevant experience in sales or pre-sales in telecommunications products and solutions. Strong knowledge of technical and innovative solutions in IT and telecommunications industries and knowledge of sales methods and sales control. Strong communication and negotiation, analytical, results-oriented, substantial time manager, autonomy, honesty, and empathy. Fluent in English. At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now #J-18808-Ljbffr
-
Sr. Service Delivery Manager
hace 2 semanas
WorkFromHome, México RELEX Solutions A tiempo completoA leading software firm in Mexico is seeking a full-time Senior Service Delivery Manager to oversee customer delivery processes in CPG and Manufacturing. The role involves leading environment changes, managing incidents, and expanding customer usage of solutions. Candidates must have 5+ years of experience in IT service management and excellent communication...
-
Senior Customer Service Delivery Manager
hace 3 semanas
WorkFromHome, México QAD A tiempo completoSenior Customer Service Delivery Manager QAD Inc. is a leading provider of adaptive, cloud‑based enterprise software and services for global manufacturing companies. Our solutions help customers across automotive, life sciences, packaging, consumer products, food & beverage, high‑tech and industrial manufacturing rapidly adapt to change and innovate for...
-
Senior Service Delivery Manager
hace 2 días
WorkFromHome, México Thales Group A tiempo completoA leading technology solutions provider is seeking a Senior Service Delivery Manager in Mexico City. This hybrid role involves account management, customer relationship strategies, and overseeing commercial operations in telecommunications. The ideal candidate will have a degree in Engineering, ITIL Foundation and PMP certifications, and relevant experience...
-
Senior SAP AMS Service Manager – Remote
hace 2 semanas
WorkFromHome, México Sapindex A tiempo completoA leading service management company is seeking a Senior SAP AMS Service Manager to oversee application support for an international client. This full-time role requires advanced English and strong leadership skills, focusing on managing AMS operations, coordinating service delivery, and ensuring SLA compliance. Candidates must be based in Mexico and...
-
Senior Client Engagement
hace 3 semanas
WorkFromHome, México Zendesk A tiempo completoA leading customer service software company is seeking a Senior Engagement Manager in Mexico City or Mexico State. This role focuses on leading client engagement, overseeing complex project delivery, and mentoring junior staff. Candidates should have over 5 years of experience in client-facing roles, strong leadership skills, and a bachelor's degree. The...
-
Service Delivery Manager
hace 1 semana
WorkFromHome, México Emma of Torre.ai A tiempo completoService Delivery Manager - Remote Location: Remote (anywhere) Compensation: USD 15–40/month, or USD 15–25/hour (India) / USD 30–40/hour (United States) based on experience. Mission of Together Light “To provide professional evaluations, ongoing email and customer support and assist with all aspects of visa petitioning, start-to-finish, to ensure a...
-
WorkFromHome, México Nosotros A tiempo completoSAP Service Manager AMS Senior – Advanced English – Remote from Mexico We are seeking a Senior SAP AMS Service Manager to lead application support services for an international client. The role involves managing AMS operations, coordinating service delivery, ensuring SLA compliance, and overseeing communication between technical teams and business...
-
Remote Service Delivery Lead — Global Operations
hace 1 semana
WorkFromHome, México Emma of Torre.ai A tiempo completoA leading service delivery organization is seeking a skilled Service Delivery Manager to lead global teams and ensure high-quality service delivery. The ideal candidate should have at least 3 years of experience in service delivery management, strong leadership skills, and a proven record in process optimization. This role offers a competitive compensation...
-
Itil Delivery Manager Snow Bilingue Remoto
hace 1 semana
WorkFromHome, México Training Talent A tiempo completoVacante para la empresa Training Talent en Hermosillo, Sonora : Solidez financiera, estabilidad laboral y crecimiento; representamos a uno de los líderes en soluciones tecnológicas a nível mundial, desarrollamos software y productos innovadoras, tenemos presencia a nível nacional; buscamos un SysAdmin, Administrador, IT Consultant, IT BA o Ingeniero...
-
Senior SAP AMS Service Manager – Remote Mexico
hace 2 días
WorkFromHome, México Nosotros A tiempo completoSenior SAP AMS Service Manager – Remote Mexico Nosotros • Ciudad de México, Mexico Descripción del trabajo A leading technology services provider is looking for a Senior SAP AMS Service Manager to oversee application support services for an international client. This role includes managing AMS operations, ensuring SLA compliance, and serving as the...
