Professional Services Consultant, Application Services

hace 3 semanas

Ciudad de México, Ciudad de México CloudFlare A tiempo completo
Professional Services Consultant, Application Services

Hybrid

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code.

About the role:

Cloudflare provides advisory and hands-on-keyboard implementation and migration services for enterprise customers. As an Implementation Manager for Application Security and Performance, you are an individual contributor working in the post-sales landscape, responsible for the technical execution of solutions and guidance to our customers to get the most value possible from their Cloudflare investment.

What you will do:

  • Plan and deliver timely and organized services for customers, ensuring customers see the full value in Cloudflare's products and advice on product best practices.
  • Gather business and technical requirements, use cases, and any other information required to build, migrate and deliver a solution on behalf of the customer.
  • Implement changes on behalf of the customer in the Cloudflare environment following the customer's change management process.
  • Troubleshoot implementation issues and collaborate with Customer Support, Engineering and other teams to assist technical escalations.
  • Contribute towards the success of the organization through knowledge sharing activities such as contributing to internal and external documentation.

Experience might include a combination of the skills below:

  • 5+ years of experience in a customer facing position as a Customer Engineer, Security Engineer, Implementation Engineer, Onboarding Engineer, Consultant, Technical Support Engineer, Solutions Architect, and/or Systems Engineer.
  • Understanding of Internet and Security technologies such as DDoS, Web Application Firewall, Certificates, DNS, CDN, Analytics and Logs.
  • Working experience with infrastructure as code tools like Terraform.
  • Fluency in English; fluency in Spanish or Portuguese is a strong advantage.

What Makes Cloudflare Special?

We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Sound like something you'd like to be a part of? We'd love to hear from you

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.

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