Service Desk Analyst
hace 2 semanas
**Service Desk Analyst**:Willing to work in 24x7 shiftsTo maintain a high degree of customer service for all support queries and adhere to all service management principles.To take ownership of user problems and be proactive when dealing with user issues.Logging / verifying customer detailsIdentifying the issue and categorizing / prioritize the incidentCreating a ticket in ITSM toolReferring KB for workaround / resolution and attempting resolutionTicket re-assignment to L2 if ticket unresolved by L1 (wherever applicable)Ticket reassignment to PRG's if ticket unresolved by L1 (wherever applicable)Recording trend of calls and identifying outages proactivelyCallbacks for customer not reachable cases & customer requestIdentifying the trend of calls / tickets and highlighting it to L2 / TL as applicable for outage confirmationMandatory Skills: TIS Service Desk.Experience: 1-3 Years.Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
-
Service Desk
hace 4 semanas
Guadalajara, México Service Desk A tiempo completoWe are a leading global information technology; consulting and business process Services Company.We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful.A company recognized globally for its comprehensive portfolio of services,...
-
Service Desk Analyst
hace 1 semana
Guadalajara, México JAMY INTERACTIVE A tiempo completo**Service Desk Analyst Responsibilities**: - Testing and analyzing IT system and software performance. - Prioritizing and resolving IT concerns and escalating serious issues to relevant stakeholders. - Avoiding service interruptions by performing system installations, updates, and maintenance procedures. - Preparing training manuals and FAQ materials for...
-
Service Desk Analyst
hace 1 semana
Guadalajara, México JAMY INTERACTIVE A tiempo completo**Service Desk Analyst Responsibilities**:- Testing and analyzing IT system and software performance.- Prioritizing and resolving IT concerns and escalating serious issues to relevant stakeholders.- Avoiding service interruptions by performing system installations, updates, and maintenance procedures.- Preparing training manuals and FAQ materials for...
-
Service Desk Analyst
hace 2 semanas
Guadalajara, México Wipro Limited A tiempo completoGuadalajara, Mexico - Tech Hiring - 3095587 **_Role Purpose_** - The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives_ **_Do_** **Be responsible for primary user support and customer service** - Learn fundamental...
-
Service Desk Analyst
hace 2 semanas
Guadalajara, México Wipro Limited A tiempo completoGuadalajara, Mexico- Tech Hiring- **_Role Purpose_**- The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives_**_Do_****Be responsible for primary user support and customer service**- Learn fundamental operations of...
-
Service Desk Analyst
hace 2 semanas
Guadalajara, México TATA Consultancy Services (TCS) A tiempo completoAre you interested in working in one of the biggest IT Companies in Mexico?This position is for you! Tata Consultancy Services is looking for Service Desk Analysts! Work in one of the best companies in Guadalajara and earn the best salaries in the market! All you need is to be able to communicate in English and prior Service Desk Experience! Come and get:-...
-
Service Desk Analyst
hace 1 semana
Guadalajara, México Wipro Limited A tiempo completo**Role Purpose** The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives **͏**: **Do** **1. Be responsible for primary user support and customer service** c. Learn fundamental operations of commonly-used software,...
-
Service Desk Analyst
hace 5 días
Guadalajara, México Wipro Limited A tiempo completo**Role Purpose** The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives **͏**: **Do** **1. Be responsible for primary user support and customer service** c. Learn fundamental operations of commonly-used software,...
-
Service Desk Analyst
hace 1 semana
Guadalajara, México Wipro Limited A tiempo completo**Trilingual service desk**:**trilingual Service Desk**English proficiency mandatory *portuguese proficiency mandatoryAvailability 24/7**Experience**:- 1 year minimum on technical support, Troubleshooting skills- Hands-on experience on fixes for desktops and laptops that include software installations and upgrades.- Troubleshooting skills for VPN...
-
Helpdesk Analyst
hace 4 semanas
Guadalajara, México NTT DATA A tiempo completoService Desk Analyst - English/Spanish**Job Segment**:Help Desk, Information Technology, Technology
