Team Leader
hace 3 semanas
**Responsibilities**:Supervise and support a team of customer service representatives to achieve performance goals and deliver outstanding service.Provide guidance, coaching, and feedback to team members to enhance their skills and improve customer interactions.Monitor team performance and identify areas for improvement, implementing strategies to increase efficiency and productivity.Handle escalated customer issues and complaints, resolving them promptly and ensuring customer satisfaction.Collaborate with other departments to address customer concerns and provide seamless service experiences.Develop and maintain customer service procedures, policies, and standards to ensure consistent service quality.Conduct regular team meetings to communicate updates, share best practices, and reinforce performance expectations.Prepare and analyze performance reports, identifying trends, and implementing measures to optimize team performance.Foster a positive work environment, promoting teamwork, motivation, and professional development within the team.Stay updated on industry trends and customer service best practices, implementing relevant strategies as appropriate.**Requirements**:Proven experience in a customer service leadership role.Excellent communication and interpersonal skills.Strong problem-solving abilities with a customer-focused mindset.Ability to handle and resolve customer complaints effectively.Proficiency in customer service software and CRM systems.Outstanding organizational and multitasking skills.Ability to motivate and inspire team members to achieve targets.Flexible and adaptable to changing business needs.Knowledge of customer service metrics and reporting.Bachelor's degree in a relevant field (preferred).Tipo de puesto: Tiempo completoSalario: A partir de $18,360.00 al mesPrestaciones:- Vales de despensaTipos de compensaciones:- Bono de productividadLugar de trabajo: Empleo presencial
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Team Leader
hace 3 semanas
Hermosillo, México CallCentered Mexico A tiempo completo**Team Leader with Sales experience.**Responsibilities: Improving sales planning and execution, driving adoption and continuous improvement of the sales processes in the Market.- Communicate job expectations; planning, monitoring, appraising and reviewing job contributions- Plan and review compensation actions; enforcing policies and procedures- Coaching and...
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Operations - Team Leader
hace 1 semana
Hermosillo, México Avancez Assembly A tiempo completoDo you want to work at an organization that is people focused, service minded and results oriented, that offers their customers creative problem solving, progressive solutions, and improved outcome? Then Android Industries may be the place for you. We are committed to a culture of excellence, with a focus on best practices and continuous improvement. We...
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Team Lead
hace 4 semanas
Hermosillo, México Intugo A tiempo completoEmpresa extranjera solicita Team Leader para apoyar a los agentes telefónicos**Requisitos**:- Buen dominio del inglés- Disponibilidad de horarios- Experiência en puestos similares- Disponibilidad de trabajar en oficinasOFRECEMOS- Pagos semanales- Vales de despensa- Prestaciones de leyTipo de puesto: Tiempo completoSalario: $20,****** - $23,****** al...
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Shift Leader
hace 2 días
Hermosillo, Sonora, México Scooters Coffee House A tiempo completoFull-time, Part-time Description INTRODUCTIONEstablished in 1998, Scooter's Coffee has distinguished itself as one of the premiere specialty coffee companies in the industry. Scooter's Coffee may be one of the fastest-growing specialty coffee brands, but simplicity is at our core: sustainably-sourced ingredients we handcraft into perfection. We believe...
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Team Lead
hace 7 días
Hermosillo, México DYADlaw. P.C. A tiempo completoThe Team Lead is responsible for managing and guiding a department team to ensure the successful completion of tasks, efficient workflow, and achievement of performance goals. This role requires a strong leader who can onboard and train new team members, maintain high accuracy and accountability levels, and support daily operations. The Team Lead will act as...
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Team Lead
hace 7 días
Hermosillo, México DYADlaw. P.C. A tiempo completoThe Team Lead is responsible for managing and guiding a department team to ensure the successful completion of tasks, efficient workflow, and achievement of performance goals. This role requires a strong leader who can onboard and train new team members, maintain high accuracy and accountability levels, and support daily operations. The Team Lead will act as...
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Quality Operations Leader
hace 2 días
Hermosillo, México Leoni A tiempo completoA global automotive industry leader in Hermosillo seeks a Quality Operations Manager. This role requires managing quality operations, ensuring compliance with industry standards, and leading initiatives for team performance. The ideal candidate has 5-10 years of experience, a degree in Industrial Engineering, and advanced English proficiency. Join our team...
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Quality Operations Leader
hace 1 día
Hermosillo, México Leoni A tiempo completoA global automotive industry leader in Hermosillo seeks a Quality Operations Manager. This role requires managing quality operations, ensuring compliance with industry standards, and leading initiatives for team performance. The ideal candidate has 5-10 years of experience, a degree in Industrial Engineering, and advanced English proficiency. Join our team...
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Manufacturing Team Leader I
hace 4 semanas
Hermosillo, México TE Connectivity A tiempo completoCollaborates with multiple functions to resolve equipment and process issues and reviews timeliness and accuracy of process documentation.- **Job Requirements**:- Addressing the action items found during the audits, completing the periodic preventive maintenance tasks, and enforcing the plant's procedures and policies.- Coordinating and facilitating with the...
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Manufacturing Team Leader I
hace 2 días
Hermosillo, México TE Connectivity A tiempo completoCollaborates with multiple functions to resolve equipment and process issues and reviews timeliness and accuracy of process documentation. - **Job Requirements**: - Addressing the action items found during the audits, completing the periodic preventive maintenance tasks, and enforcing the plant's procedures and policies. - Coordinating and facilitating with...
