Coordinador de Servicio al Cliente bilingue para Area de Pricing

Job Description 3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas. Here, you can apply your talent in bold ways that matter. Pricing Support Analyst for USA & Canada Collaborate with innovative 3Mers around the world At 3M, we apply science in collaborative ways to improve lives daily. With $24 billion in sales, our 90,000 employees connect with customers all around the world. Department Overview the Pricing Operations Team is part of Global Operations. The Pricing Operations Team provides administration and support for special prices to Marketing, Sales, and Customer Service personnel. The impact you will make in this role As a Pricing Analyst, you will play a key role in ensuring the accurate compilation, organization, and reconciliation of pricing data between multiple systems utilized by 3M GSC and 3M subsidiaries. In this role, you will maintain and enhance pricing applications, coordinate updates, manage requests, and support business groups within Customer Operations. You will also create price reports and perform ad‑hoc analysis to support business decisions. Create and maintain Deviated and Standard Prices in our systems based on the process governance and playbooks Compile, Organize, and Reconcile Data between multiple systems using Excel, SAP, Sales Force and SharePoint. Demonstrate strong attention to detail to ensure accuracy on data reports and processes. Document and maintain clear procedures and flowcharts. Demonstrate problem‑solving, reasoning, and analytical skills, make suggestions for problem solutions or enhancements. Provide accurate and timely status of work progress. Maintain ongoing communications with Pricing, Customer Service, and business stakeholders via email, Sales Force cases, etc. Reject requests outside USAC governance policy Your Skills and Expertise To set you up for success in this role from day one, 3M is looking for candidates who must have the following qualifications: Graduate degree in Marketing, Finance, Business Administration or similar At least 1+ year of experience in similar roles Excellent communication skills both written and oral. Additional qualifications that could help you succeed even further in this role include: Highly customer‑service and quality‑oriented mindset. Proficient research, analytical, and problem‑solving skills. Continuous improvement mindset. Advanced knowledge of MS Office. Structured approach to effectively and efficiently planning own workload. Team‑oriented person who can focus on the details and ability to multitask. of VBA, Macro excel formulas is an advantage. Work location: Mexico This role has on‑site work model, with the employee working at least four days a week in the corporate office at Santa Fe, CDMX. No relocation supported. Supporting Your Well‑being 3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope. 3M es un empleador que ofrece las mismas oportunidades. 3M no discriminará a ningún solicitante de empleo por razones de raza, color, edad, religión, sexo, orientación sexual, identidad o expresión de género, origen nacional, discapacidad o estado de veterano. Safety is a core value at 3M. All employees are expected to contribute to a strong Environmental Health and Safety (EHS) culture by following safety policies, identifying hazards, and engaging in continuous improvement. Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly. 3M does not discriminate in hiring or employment on the basis of race, color, sex, national origin, religion, age, disability, veteran status, or any other characteristic protected by applicable law. #J-18808-Ljbffr