Payments Acceptance and Experience, Mx Payments

hace 4 semanas


Ciudad de México Amazon A tiempo completo

DESCRIPTIONKey Responsibilities:Key job responsibilities1) Payment Experience Management:- Lead end-to-end payment experience strategy across all payment methods.- Drive improvements in customer payment journey from checkout to post-purchase.- Optimize payment flows to increase customer satisfaction and reduce friction.2) Performance Optimization:- Drive improvements in key metrics including Approval Success Rate (ASR) and Payment Success Rate (PSR).- Develop and execute strategies to increase wallet penetration and payment method diversity.- Lead initiatives to migrate customers to lower-cost, higher-engagement payment methods3) Cross-functional Leadership:- Collaborate with Payment Business Operations, Fraud & Abuse, Technology, Prime, and Prime Video teams to optimize key metrics.- Partner with data analytics to develop and track key performance metrics.- Manage relationships with internal stakeholders across Retail and Digital businesses.- Partner with Product Managers to define and execute UX strategy for all payment methods.3) Strategic Planning:- Define and implement friction less payments UX- Lead payment initiatives for Retail and Digital services including Prime and Prime Video- Develop and implement wallet health strategies4) Analytics and Reporting:- Monitor and analyze key metrics including checkout conversion, wallet statistics, and success rates.- Create and maintain dashboards for tracking payment performance.- Provide data-driven recommendations for experience improvementsBASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Experience evaluating and improving customer journeys.PREFERRED QUALIFICATIONS- 4+ years of driving process improvements experience- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field



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