Banking Channels

hace 2 semanas

Cuauhtémoc, México HSBC A tiempo completo

-Job description**Role purpose**The way customers interact with us is changing significantly. The Strategic Channels in Wealth and Personal Banking Mexico are key in our aspiration to be the best bank for our customers. Our mission is to deliver a sensational customer experience, achieving our growth targets and succeeding with an efficient operation.Our future success will depend not only on improving what we have today but also on discovering better ways to deliver value to our customers. The Innovation Manager will be a key role to enable Wealth and Personal Banking to envision and design new and effective ways to serve our customers in Mexico.The role holder will be responsible to implement Innovation strategies and make it tangible impact for the Wealth and Personal Banking customers and will be in contact with the fintech ecosystem and providers to drive and deliver solutions, keeping up-to-date on new developments both locally and globally.Requirements**Principal Accountabilities and Responsibilities**- Support development of a deep understanding of the financial services ecosystem, understanding trends and opportunities- Deliver Innovation initiatives that generate business and customer value- Define Innovation roadmap according to outcomes defines and OKRs- Ensure Innovation strategies have an execution plan and tangible impact for the Wealth and Personal Banking business- Nurture ideas and solutions to existing customer problems- Connect to leading fintech and providers to have a broad set of solutions under our radar- Identify the right industry partners to drive initiatives- Leverage the Bank's and Open API technology development to create integrated and streamlined user experience with third party platforms;Role requirements:- Solid experience (at least 2 years) in digital and/or project management and agile methodologies- Fluent in Spanish and English- Strong influencing skill and stakeholder management skills with ability to influence both internal and external business partners across complex matrix organization;- Good understanding of emerging and innovative technology;- Accountable, analytical, data-driven, dare to make judgment call and a problem solver;- Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes;Excellent customer-centric mindset, with the capacity to anticipate customer needs and demonstrate commitment to providing the highest levels of experience,

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