Program Manager

Through the collective strength of 170,000 team members across 30 countries and responsible, sustainable operations, Flex, a Fortune global 500 company, is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.We welcome people of all backgrounds. A career with Flex offers the opportunity to make a difference, invest in your growth, and build great products for our customers that improve people’s lives. Together, let’s create the extraordinaryJob Summary- To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a _- Program Manager _- located in _- Guadalajara, North Campus_- ._- Reporting to the_- Program Management Manager_- responsible for leading an NPI team of cross functional experts in the delivery of customer focused products and services and will support the development and implementation of project, pricing and program strategies in order to continue to deliver value to the business and its customers._What a typical day looks like:- _ Organize, plan and direct program schedule and budget._- _ Track relevant metrics and drive action items based on results._- _ Coordinate with the CFT the actions necessary for compliance with the targets agreed with the customer (delivery, quality, testing, materials, processes, etc.)._- _ Provide support, knowledge and expertise with contract negotiations as required._- _ Oversee all interdepartmental activities ensuring completion of all commitments made related to product development timelines, delivery, quality, and the required business metrics._- _ Review program proposal or plan to determine time frame, funding requirements, procedures for accomplishing program, staffing requirements and allocation of available resources to various phases of program._- _ Establish work plan and staffing for each phase of the program and arrange for recruitment or assignment of personnel._- _ Manage the coordination of product life cycle activities with P&L and customer satisfaction and have responsibility for accounts of various complexities._- _ Be the key channel of communication for customers and act as escalation in the event of customer issues._- _ Responsible for customer satisfaction reviews and corrective actions._- _ Maintain current business and develop additional business with customers._- _ Monitor and track that project and program deliverables are met._- _ Responsible for maintaining excellent customer relations with both new and existing customers._- _ Support production sites for projects, costs and other customer related matters through leadership and expertise._- _ Coordinate program activities with activities of government regulatory or other governmental agencies._- _ Implement appropriate HR Strategies and actions to recruit and retain a qualified and motivated workforce._The experience we’re looking to add to our team:- _ BA/BS or equivalent work experience._- _ Fluent English oral and written._- _ Previous experience in similar position._- _ Previous experience in program/project management._- _ Previous experience in PCBA and electronics manufacturing._- _ Strong communication skill._- _ P&L knowledge, revenue & forecasting experience._- _ Experience with demanding customers._- _ Strong and working knowledge on MS Office, MS Project, MRP and PLM._Nice to have- _ PMP certification_- _ NPI Experience_What you’ll receive for the great work you provide:- Competitive Salary.- Life & Medical insurance.- Christmas Bonus.- Food Coupons.- Saving Fund.AU51LI-AU1Job CategoryOperations**Required Skills**:Optional Skills:At Flex, we believe in the power of diversity and inclusion and know there is much more to a great employee than just a list of requirements - if you are excited about a role (but don’t meet every bullet-point), we encourage you to apply. You might be just who we are looking for Our inclusive environment welcomes individuals of any age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the recruitment process..