Store Manager-San Pedro

Overview Minimum 3 years of experience in OEM customer service positions (manufacturing environment). International Business Administration degree or equivalent. Strong proficiency in Microsoft Office (emphasis on Excel at an intermediate level). Advanced knowledge in the use of ERP (SAP S4/HANA preferably). Bilingual (strong ability to write, translate, listen and speak in English). Formal and professional in dealing with internal customers. Ability to understand customer documents, product catalogs, promotions, manuals, instructions, requirements, etc. Summary of Job Duties Responsibilities for this role include providing superior customer service in both English and Spanish to National and International accounts in all OEM markets. Coordinating the order-management process from placement of orders through shipment by performing the following duties: Processing customer orders and requests through a highly technical environment of EDI as well as manual order entry. Coordinating customer requirements and logistics with the production facilities to ensure correct and timely delivery. Frequent contact with production plants and distribution centers to coordinate scheduling and order fulfillment. Handling and resolving customer complaints which includes taking responsibility for solving customer problems by either providing the information directly or getting the customer to the correct person who can. Provide delivery information regarding availability, scheduling, managing back orders, and tracking shipments. Provide cross reference part number information for basic products and when further assistance is required, coordinate communication between the customer and other technical resources. Facilitate customers through the organization - “One Face to the Customer.” Provide all needed response and communication directly to the customer either via own knowledge base or obtained from other pertinent support areas. Maintain appropriate customer files/documentation. High volume email and telephone communications. Process, maintain and adhere to all relevant IATF 16949/ISO 9001 Quality Documents including procedures, work instructions, customer specific requirements and routing instructions in DMS. Process returns, issue timely credit/debit transactions. Function as a team member with other Customer Service personnel to assure smooth operation of the department and promote continuous improvement. Support achievement of departmental, facility and corporate KPIs. Who you are Bachelor’s Degree or higher. A minimum of 2+ years of Logistics, Operations/Manufacturing, or relevant supply chain experience is required. Demonstrated understanding of the End to End Supply Chain flow and interdependencies across functions is required. An entrepreneurial self-starter with strong analytical skills, oral and written communication skills, and the ability to partner and communicate across functional levels is required. Ability to manage projects and embrace change. MS Office proficiency, specifically with Excel and PowerPoint is required. SAP/IBP knowledge is required. APICS certification a plus; not required. Experience with Six Sigma/Process Excellence tools, training and/or certification. What’s in it for you Competitive compensation package including annual bonus Generous benefits package including major medical expenses and life insurance Christmas bonus Food vouchers and cafeteria service Savings fund A company culture that prioritizes internal development Please note, all offers presented to candidates are carefully crafted to ensure market competitiveness, equity, and reflect the individual candidate’s education, experience, skills and potential. Hunter Douglas is an Equal Opportunity Employer and complies with applicable employment laws. EOE/M/F/Vet/Disabled are encouraged to apply. #J-18808-Ljbffr