Bilingual Customer Service Agent Sundays Off Apply
hace 2 semanas
**Join our CP360 Family, today****From Maple Leaf to Monterrey: Proudly Monterrey, Uniquely Canadian.****Join Our Canadian-Inspired Team in Monterrey: Embrace Excellence Together****Who We Are**:Welcome to ContactPoint 360, the world’s fastest-growing global BPO.At our roots, we are a Canadian privately-owned family company where entrepreneurial spirit and cherished family values come together.With 8 years of remarkable growth, our team has expanded to over 3500+ passionate and successful individuals across Canada, the US, Colombia, Mexico, Jamaica, India, Greece and the Philippines.Our achievements are grounded in an award-winning culture that fosters innovation and empowers every team member, earning us global recognition as a certified Great Place to Work.At ContactPoint 360 Inc., we deeply understand the meaning of family and values.As a family-owned company, we cherish a sense of unity and support that extends beyond the workplace.Our commitment to hiring the best talent is driven by our belief in the importance of family-like bonds within the organization.We empower forward-thinkers and value our team. Together, we enhance interactions, build strong connections, and constantly innovate to deliver exceptional people and customer experiences, putting the human experience first.**Our Purpose**:Is to create the best human experience, ensuring the highest client satisfaction, and transforming clients’ customers into loyal advocates for life.Assist customers’ requests for service, parts and technical watch information via inbound and outbound phone, mail, and in person.**ESSENTIAL DUTIES AND RESPONSIBILITIES**:Include the following. Other duties may be assigned.Generates outbound contacts to provide watch information and general status of repairs or part orders.Provides repairs/part order estimates and parts availability.Enters repair and/or part order information into the ERP system, including customer identification information, watch and/or part information, estimate of charges, special needs, parts requirements, etc.Track shipments and prepares claims for those that are determined to be lost in transit.Performs Quality Control for outbound repair orders.May process credits for part returns. Assists in processing/answering all correspondence.Processes credit card payments.Resolves all customer concerns and investigates claims received by mail or telephone.- Ability to follow directions from management or a member of the Lead Team.- Ability to interact effectively with co-workers, team members, and management.- Ability to understand and follow work rules and procedures.- Ability to accept constructive feedback and make corrections.**QUALIFICATIONS**:- High School Diploma or three years related experience and/or training; or equivalent combination of education and experience. Strong customer focus and ability to work under pressure.- Excellent follow-through and attention to detail. Bi-lingual English/Spanish a plus**Benefits**:- Great Base Salary + Bonuses: up to $21,000- Mayor Medical Expenses- Life Insurance- Pantry Vouchers- 2 days off (Sunday and other day during the week)**Join our Amazing Team Today and Embrace Excellence Together**Tipo de puesto: Tiempo completo, Por tiempo indeterminadoSalario: $18,500.00 - $21,000.00 al mesHorario:- Turno de 10 horasPrestaciones:- Seguro de gastos médicos mayores- Seguro de vida- Vales de despensaTipos de compensaciones:- Bono de asistencia- Bono de productividad- Bono de puntualidadLugar de trabajo: In person
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Bilingual Customer Service Agent Sundays Off!!
hace 5 días
Saltillo, México ContactPoint 360 A tiempo completoJoin our CP360 Family, todayFrom Maple Leaf to Monterrey: Proudly Monterrey, Uniquely Canadian.Join Our Canadian-Inspired Team in Monterrey: Embrace Excellence Together!**Who We Are**:Welcome to ContactPoint 360, the world’s fastest-growing global BPO.At our roots, we are a Canadian privately-owned family company where entrepreneurial spirit and cherished...
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Bilingual Customer Service Agent Sundays Off!!
hace 5 días
Saltillo, México ContactPoint 360 A tiempo completoJoin our CP360 Family, today From Maple Leaf to Monterrey: Proudly Monterrey, Uniquely Canadian. Join Our Canadian-Inspired Team in Monterrey: Embrace Excellence Together! **Who We Are**: Welcome to ContactPoint 360, the world’s fastest-growing global BPO. At our roots, we are a Canadian privately-owned family company where entrepreneurial spirit and...
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Bilingual Customer Service Agent Sundays Off!!
hace 1 semana
Saltillo, México ContactPoint 360 A tiempo completoJoin our CP360 Family, today From Maple Leaf to Monterrey: Proudly Monterrey, Uniquely Canadian. Join Our Canadian-Inspired Team in Monterrey: Embrace Excellence Together! **Who We Are**: Welcome to ContactPoint 360, the world’s fastest-growing global BPO. At our roots, we are a Canadian privately-owned family company where entrepreneurial spirit and...
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Bilingual Customer Service Agent Sundays Off!!
hace 3 días
Saltillo, México ContactPoint 360 A tiempo completoJoin our CP360 Family, todayFrom Maple Leaf to Monterrey: Proudly Monterrey, Uniquely Canadian.Join Our Canadian-Inspired Team in Monterrey: Embrace Excellence Together!**Who We Are**:Welcome to ContactPoint 360, the world’s fastest-growing global BPO.At our roots, we are a Canadian privately-owned family company where entrepreneurial spirit and cherished...
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hace 1 semana
Saltillo, México HRO A tiempo completoWe are looking for a dynamic bilingual Customer Service Representative, who has proven experience performing a wide variety of telephone service transactions and providing member service within the call center environment, to provide customer assistance working from home based in Monterrey. **About you**: **Salary & Benefits**: - $14,500 Base salary - Up...
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hace 2 semanas
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Saltillo, México TAO RH A tiempo completo**Vacante para la empresa TAO RH en San Pedro Garza García, Nuevo León**:¿Vives en Monterrey? ¿Tienes inglés B2+?Solicitamos ejecutivos telefónico bilingüe.Ofrecemos:- Capacitación pagada.- Pago mensual base de 16,000- Bono de productividad de hasta $2,500 mensual.- Prestaciones de ley desde el primer día.- Prima vacacional.- Aguinaldo.-...
