Store Manager- Santa Fe- Mexico City

The Store Manager is the owner of the business, a Fendi Ambassador, accountable for overall store performance. The managing of the store, employees, merchandise and to achieve store targets to build a positive experience for the internal and external client. They are responsible for leading the store team, ensuring succession plans and internal growth for all team members.**Responsibilities**:Business Development and Performance Management:- Drive and increase sales performance for overall business.- Analyze the business, propose, and implement action plans to improve results, generate sales for each product category crafting new clients and reactivating former ones.- Develop a sales strategy, working cross-functionally with corporate partners.- Market authority, identifying new opportunities to attract and retain clients.- Develop and deliver events and incentives to grow the business.- Work closely with the merchandising team to ensure that appropriate stock and assortment levels are met.- Be present on the sales floor, continuously empower sales staff to meet assigned sales through an authentic client experience.- Collaborate with the Retail Events team for the organization of local events.Client Management:- Lead customer service quality, to meet customer expectations by offering excellent customer service standards and mentoring the team.- Develop dedicated Fendi customers, implement appropriate CRM tools and maintain customer database.- Act as brand ambassador to strengthen/form relationships with VIP clientele/prospect customers.- Improve Mystery Shop Results with action plans.- Cultivate a strong private appointment culture.Administrative & Operations Management:- Ensure alignment and partnership between front of house and back of house.- Complete all vital administrative paperwork in a timely manner including crafting staff work schedules and ensure appropriate store coverage.- Control vital actions to optimally control costs and ensure efficient operation in store.- Review and submit sales and operational reports to management in adherence to company’s critical metrics and policies.- Ensure maintenance of cycle counts, inventory accuracy and shrink requirements.- Full Profit and Loss responsibility for the store, with particular attention given to controllable expenses, sales plan, and inventory management.- Ensure team follows all company policies and procedures- Lead the team with health and safety protocol and processesVisual Merchandising:- Maintain merchandising standards.- Know the best sellers and have them on display all the time.Team Management:- Build an encouraging and positive environment to develop and empower staff through goal setting, performance monitoring, monthly catch up meetings and storewide meetings to mentor and deliver timely feedback.- Ensure all Top Store initiatives are rolled out, updated, and understood by the team.- Attract and recruit the best talent available in the market through networking and scouting.- Implement company policies while adhering to accurate procedure regarding disciplinary action.- Proactively assess performance and growth potential of individual staff members to build a strong team benchmark and promote career paths.- Identify individual and team training needs.**Additional information**:**Qualifications**:- Minimum 5 years’ related experience, luxury retail preferred.- Strong drive for results; goal oriented.- Excellent social skills: the ability to communicate optimally both verbally and in writing.- Ability to use POS system and its inventory management functions.- RTW experience preferred.- Foreign language skills are a plus.- Ability to work in a collaborative team environment.- Ability to lift boxes/weight up to 10 lbs.- Organizational and strong digital literacy required.- Must have flexible schedule: some nights, weekends, and holidays.