Renewal and Contracts Administrator

hace 6 días

Desde casa, México General Staffing LLC A tiempo completo

**Our Client's Core Values**- **Leadership**:Lead with transparency, integrity, courage, and heart.- **Innovation**: Fuel next-gen solutions through curious experimentation.- **Knowledge**: Achieve mastery via extreme learning and teaching.- **Excellence**: Work passionately to build a beloved company.- **Relationship**:Nurture amazing customer and partner relationships.- **Convenience**: Make it radically simple to do business with us.**Responsibilities include but are not limited to**:- Proactively track contract expiration dates and renewal deadlines.- Communicate with clients or vendors to initiate the renewal process in a timely manner.- Review existing contracts to identify renewal terms & condition, prepare renewal proposals and contracts for review and approval.- Collaborate with sales or account management teams to negotiate renewal terms and pricing.- Analyze market trends and competitor offerings to ensure competitive pricing strategies- Build and maintain strong relationships with clients or vendors to facilitate smooth renewal processes.- Address any concerns or issues raised by clients during the renewal process.- Provide exceptional customer service to enhance client satisfaction and retention.- Utilize CRM systems or renewal management tools to maintain accurate records of renewal activities.- Generate reports and analyze renewal metrics to identify trends, opportunities, and areas for improvement.- Make data-driven recommendations to optimize renewal rates and improve overall process.- Work closely with cross-functional teams to implement process improvements and best practices.**What You’ll Need**:- **English C1/C2 (Advanced or Proficient) only.**:- Previous experience in contract management, renewal management, or customer relationship management is preferred.- Experience working for US based company preferred.- Must be fluent in English with strong writing skills.- Strong negotiation skills with the ability to influence and persuade stakeholders.- Excellent communication skills, both written and verbal, with a customer-centric approach.- Proficiency in CRM software, Microsoft Office Suite, and other relevant toolsIf you are someone who pride themselves on relationship building and wants to be part of growing team, let’s chat**Salary $650 to $1,000 USD NET per month.**Tipo de puesto: Tiempo completoSueldo: $13,000.00 - $19,000.00 al mesTipo de jornada:- Turno de 8 horasPregunta(s) de postulación:- Which CRM systems are you proficient in?- What is you proven English level?- How many years of experience do you have in Customer Service?- How many years of customer service experience do you have with US or European clients?- How many years of experience do you have in contract management, renewal management, or customer relationship management?Lugar de trabajo: Empleo remoto

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