Director, Services Delivery

Overview The Services Delivery Head leads SAP’s professional services organization to deliver SAP Services contracts, ensuring successful implementation of SAP solutions and supporting SAP Cloud Solutions adoption in the market. Key Responsibilities Strategic Leadership : Set ambitious objectives aligned to the region and market unit, empower accountability and foster ownership within your full accountability on delivery and manage customer expectations. Passion for Excellence : Exhibit passion and enthusiasm in your role, lead by example and promote SAP as an exceptional workplace. Visionary Communication : Develop articulate and actively champion a compelling vision for the future across your team, peers, SAP partners, external stakeholders and clients. Team Motivation : Inspire and mobilize teams to conquer challenging goals, encouraging feedback, diverse perspectives and the conversion of obstacles into opportunities. Relationship Building : Cultivate relationships founded on mutual respect and trust, nurturing a culture of transparency and collaboration across organizational boundaries. Innovation Encouragement : Promote creative thinking and innovation, rewarding ideas and accomplishments and embracing a lean mindset. Mentoring and Coaching : Provide guidance and coaching to team members for their individual development and career growth. Being Compliance : Be aligned to global and local policies, get required training on time and follow the conduct code. Supporting Transformation : Contribute actively to the transition toward the Intelligent Enterprise. Sales and Delivery Engagement : Play a proactive role in supporting sales and delivery inputs to sales team and be accountable on delivery. Margin Targets : Ensure the realization of sector margin targets within the consulting domain. Team Management : Establish develop and efficiently manage a high‑performing consulting team across regions. Resource Management : Allocate and utilize consulting resources effectively. Partnership Management : Effectively manage key partnerships. Deliverables and Reporting : Achieve region‑specific deliverables including customer satisfaction. Strategic Direction : Define and execute the strategic direction for the consulting region. Resource Allocation : Manage resource allocation for field services assignments. Coordination : Oversee project staffing in close collaboration with management. Event Management : Handle advanced event management. Collaboration : Collaborate closely with the field services organization. System Support : Provide support for field service‑related systems and other internal systems. Training Needs : Identify training needs for strategic areas. Financial Management : Deliver financial management reporting based on utilization forecasting and budgeting. Consulting Services : Define and maintain consulting services. Partner Relations : Manage partner relationships effectively. People Management : Assume responsibility for the success of your direct reports and the entire team within your organization. Actively engage in coaching, recognition and real‑time feedback to foster team growth. Cultivate a culture of delivery with excellence, continuous improvement and teamwork. Share insights with peer managers and lead by example. Additional Tasks and Roles Project Delivery (complex and / or large engagements) Contract Management Customer Meetings (Steering Committees) Delivery Operations Execution & Oversight Demand and Forecast Management Execution of Strategic Goals Financial Management Reporting Intelligent Enterprise Liaison within and outside Services org Measuring Performance Motivating & Communicating Organizing the Group / Unit / Team Partner Management People Development including Development & Career Planning Resource Allocation Resource Onboarding Setting Objectives & Planning Supply Management Talent Management Transformation & Change Management Identify actions to increase customer adoption and consumption Qualifications Minimum of 10 years of experience in an SAP Services Delivery Manager role (at Director level). Experience in leading complete E2E SAP implementations. Proficiency in coordinating project assignments within your team. SAP functional background (any functionality Finance, SCM, SSFF). Strong aptitude for controlling and monitoring overall team performance and P&L success. Solid knowledge of industry dynamics. Experience in cultivating relationships with partners and customers. Proven ability to lead initiatives and programs requiring effective interaction with senior executives. Managerial experience. Experience in leading virtual teams across borders. Adept at managing and resolving conflicts at the customer level. Fluency in English. Education: University degree or equivalent work experience. Training in Acting as a Manager (e.g. leading a team cascading strategy people development internal processes & tools) (recommended). PMP certification or equivalent. SAP Activate knowledge. Executive Education (optional). Equal Employment Opportunity SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying with SAP and need accommodations or assistance, please email the Recruiting Operations Team. #J-18808-Ljbffr