Senior Customer Care Representative/ Team Leader

hace 2 semanas

México Lingble A tiempo completo

Careers at Lingble: Lingble Customer Care Senior agent/Team LeadersLingble is an all-in-one e-commerce solution that allows companies to sell their products directly to consumers globally through their own, highly customized online shops. We work with up-and-coming and well-established fashion brands in their domestic markets, as well as brands that sell exciting consumer goods in other industries that want to expand their business outside of their home country through e-commerce. We are growing fast and are very excited about how we are changing cross-border e-commerce by making it easier than ever for companies to reach their customers in every corner of the world. At Lingble we look for talent worldwide. We work in an entirely remote environment and have employees in over 20 countries and growing.We are now looking for Customer Care Supervisors who will lead the rapid growth of Lingble Customer Care Team. Lingble is in rapid development with many new brands joining our platform early next year and adding new partners rapidly for the foreseeable future. With us, you will be part of a dynamic team in an exciting high-growth technology company where you will get the chance to develop your career and have many advancement opportunities within Lingble, because at Lingble customer care is at the heart of our culture and operations.You should have solid supervising experience of 2 year or more in managing a medium-size customer care team with 30- 50 agents.Key Functional Areas of Responsibility- Manage a team of 10-15 agents- Be flexible in working at weekends- On-time completion of assignments and tasks- Oversee the day-to-day performance of own Customer Care team (CCT) sub-team- Attend to escalations from junior agents- Ensure immediate escalation of serious customer experience issues and operational issues to CCT managers- Perform daily checks on own team’s productivity- Prepare reports on team performance- Hold weekly sub-team meetings- Hold monthly performance review meetings with your own team- Hold up-training sessions to uptrain own team on different topics- Hold orientation training for CCT new members- Ensure own team’s responsiveness to updates and announcements- Ensure constant communication with other Lingle teams regarding on-site issues, marketing campaigns, and customer feedback- Ensure company SOPs are followed by own team- Provide feedback to the CCT managers to revise workflow to support team scalabilityProfessional Skills & Qualifications- 5+ years experience in customer service- 2+ years of supervisory experience- Experience in working in a scalable customer care team is preferred- Customer-oriented- Fluent in English. Additional language is a plus- Enjoy a remote working environment- Excellent written communication skills- Multitasking- Experience with global e-commerce and technology- Excellent analytical and organizational skills- Very detail-oriented- Experience with Zendesk/Happy Fox/Live chat/Order processing platforms- Call center experience is a plus- Basic knowledge of social media platforms (Facebook, Line, Instagram, TikTok, etc.)- Can work is US Pacific Time Zone**Job Type**: Part-timeApplication Question(s):- Do you have any related experience?- Can you work in US Pacific Time Zone?

  • Customer Care Supervisor

    hace 7 días

    Ciudad de México Wild Fork A tiempo completo

    Description Wildfork.mx is an e-commerce company that delivers high-quality food products directly to customers' homes. We are committed to providing our customers with exceptional service and quality products. Job Summary: **Responsibilities**: - Supervise and manage a team of 5 customer care representatives - Ensure that customer care representatives...

  • Customer Care Representative

    hace 3 días

    México Ria A tiempo completo

    Ria Money Transfer is the second-largest global money transfer company and a division of the North American public company Euronet Worldwide (Nasdaq: EEFT). RIA is a worldwide leader in remittances and is a recognized benchmark in both the quality and reliability of its public service. We are looking for an enthusiastic Customer Care Expert to join our...

  • Customer Care Representative

    hace 2 semanas

    México Ria A tiempo completo

    Ria Money Transfer is the second-largest global money transfer company and a division of the Europe public company Euronet Worldwide (Nasdaq: EEFT). RIA is a worldwide leader in remittances and is a recognized benchmark in both the quality and reliability of its public service.We are looking for an enthusiastic Customer Care Expert to join our dedicated...

  • Customer Care Representative

    hace 2 semanas

    México Ria A tiempo completo

    Ria Money Transfer is the second-largest global money transfer company and a division of the European public company Euronet Worldwide (Nasdaq: EEFT). RIA is a worldwide leader in remittances and is a recognized benchmark in both the quality and reliability of its public service.We are looking for an enthusiastic Customer Care Expert to join our dedicated...

  • Customer Care Representative

    hace 2 semanas

    México Ria A tiempo completo

    Ria Money Transfer is the second-largest global money transfer company and a division of the Europe public company Euronet Worldwide (Nasdaq: EEFT). RIA is a worldwide leader in remittances and is a recognized benchmark in both the quality and reliability of its public service.We are looking for an enthusiastic Customer Care Expert to join our dedicated...

  • Customer Service Team Leader

    hace 1 semana

    Ciudad de México Percepta A tiempo completo

    At Percepta, we bring first-class service across each market we support. As a **Team Leader ** in **Mexico City.** you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture. **What You’ll Be Doing** The Senior Team Leader is primarily responsible for the day-to-day...

  • Customer Service Team Leader

    hace 7 días

    Ciudad de México Percepta A tiempo completo

    At Percepta, we bring first-class service across each market we support. As a **Team Leader ** in **Mexico City.** you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.**What You’ll Be Doing**The Senior Team Leader is primarily responsible for the day-to-day...

  • Customer Care Representative

    hace 3 semanas

    Ciudad de México Ria A tiempo completo

    Ria Money Transfer is the second-largest global money transfer company and a division of the North American public company Euronet Worldwide (Nasdaq: EEFT). RIA is a worldwide leader in remittances and is a recognized benchmark in both the quality and reliability of its public service.We are looking for an enthusiastic Customer Care Expert to join our...

  • Customer Care

    hace 3 días

    Edo. de México Emerson A tiempo completo

    **Essential Job Functions / Responsibilities: **Job Function **Duties Order Execution - Be the focal point of contact for Customer Care Team for order escalation - Daily follow Up, Expedite and Escalate orders that are not on schedule to customer promise date - Consistent and frequent review of holds with Customer Care and release holds accordingly - Ensure...

  • Customer Care Team Leader

    hace 2 semanas

    Ciudad de México Doctoralia Mexico A tiempo completo

    **Company Description** Welcome to the good side of tech**You might have heard about us, but with a different name: Doctoralia. It all started 10 years ago, when we asked ourselves: is anyone in healthcare thinking about patients? We jumped in and we empowered patients by giving them access to leave and read reviews about their visit. We then provided...