Customer Support
hace 5 días
**Hubtek** is a company that believes in young talent and seeks to support the development of its employees on a personal and professional level through learning experiences and growth opportunities. We support companies through our **Talent, Technology, and Training** services.We have been impacting the world **since 2018** and we want to keep pushing ourselves to become the brightest minds in our field and better serve our customers.As a **Customer Service Support, **you will be responsible for analyzing, interpreting data and providing logistics information to aid cost-effective, efficient, timely, and high-quality logistics solutions.**Some of your responsibilities are but are not limited to**:- Provide customer support for users of the app.- Offer timely solutions to customer inquiries, technical issues, and general feedback.- Handle payment-related inquiries and payment issues, and facilitate payment processing.- Oversee the drivers' check-in process, optimizing efficiency and reliability.- Generate reports to enhance overall operational performance.**Minimum requirements**:- **Studies**:High School Degree is **required**. Desirable (but not required) studies in International Business, Business Administration, Foreign Trade, or Logistics related. Other studies are also considered.- **Experience**: At least 6 months of experience working in bilingual customer service, bilingual operations, back office, logistics or any other related.- **Language**: Very good English skills. B2+ or higher is preferred.**Perks**:- **Schedule**: Monday to Friday from 7:00 a.m. to 5:00 p.m. or 8:00 a.m. to 6:00 p.m., following the American Calendar.- **Contract**: Indefinite term contract (Contrato laboral por tiempo indeterminado).- **Places**: Only for Mexico City. This position will be on-site at WeWork Mitikah (Mitikah, Av. Río Churubusco 601, Xoco, Coyoacán).- **Gross Salary**: $15.000 MXN.**Would you like to be part of a company that belongs to the 100 tech companies recognized by Freight Waves in the supply chain industry in the United States?****Job Types**: Permanent, Full-time**Salary**: $15,000.00 per monthApplication Question(s):- Are you available to work on-site?- What is your monthly gross salary expectation in MXN?**Language**:- English (B2 or higher) (required)
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