IT End User Services Analyst

hace 4 semanas

Mexicali, México Vertiv A tiempo completo

**RESPONSIBILITIES**- Experience in a manufacturing environment- Focuses on LAN/WLAN/WNA support and troubleshooting.- Familiarity with Autopilot deployment and imaging processes.- Experience with IT infrastructure (Servers, CCTV, access control, switches, routers, access points, generators, electrical distribution, etc.) is a plus.- Bilingual (English / Spanish) B2 and up, preferable C1- Advance administrative and communication skills, translating technical concepts for non-technical audiences- Looking for someone ambivert (balanced extravert and introvert).- Proactive problem-solving, to be able to anticipate and resolve issues independently.- Collaboration: Works effectively across sites and with cross-functional teams.- Adaptability: Handles dynamic environments and shifting priorities.- Customer service orientation: Responsive and empathetic to end-user needs.- Willingness to evolve from reactive support to proactive maintenance- Has an analytical and practical blend skills to address issues in a short and long term simultaneously.- Urgency sense must be demonstrated through practical cases were depth knowledge and collaboration was required.- Emotional intelligence is extremely important, must demonstrate in practical cases of stress and high pressure how he perceived the situation and his actions.- Project management skills is a must, not only participating but taking the lead to make things happen- Forward thinking, pragmatic and good listener, watch behaviors during interview for concept understanding and expressions use to respond to questions.- When possible, use simulated cases to understand his thought process from practical situations to situations he cannot resolve by his own and needs collaboration from peers and other departments.- Understand his way to perceive escalations, is a failure or a collaborative approach.- Looking for a young mature IT expert or young highly proactive personality.Has no issues with authority (chain of command) on previous jobs.**QUALIFICATIONS**- A+ certificate or 1-2 years’ experience in an end user support environment- 1-3 years of experience in MS Windows desktop operating system deployment.- Basic understanding of Software Distribution and Patch Management tools.- Experience with ITSM systems like ServiceNow.- Basic knowledge of network infrastructure and security principles.LI-GL1

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