Technical Account Manager

hace 3 semanas

distrito federal, México Okta, Inc. A tiempo completo

Get to know Okta

Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth.

At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences.

The Team:

Technical Account Management is a global team that partners with Okta’s Customer Success team and collaborates with Okta’s customers to share knowledge, best practices and make recommendations to continuously innovate around identity and security. We are Okta product experts, and we enable Okta's worldwide growth by educating existing customers and ensuring they are happy and successful.

The Opportunity:

A Technical Account Manager (TAM) specializing in enterprise identity, including Okta’s Workforce Identity Cloud (WIC), Customer Identity Cloud (CIC) and adjacent technologies. The TAM will provide Okta’s customers with strategic technical guidance over the comprehensive suite of products and features available at Okta.

You Will:

  • Advise customers on best practices and product adoption in a post-sales capacity.
  • Partner with Customer Success Managers and serve as their technical counterpart on a defined book of business, largely mid-market, consisting of a broad portfolio of accounts.
  • Earn customer trust by understanding their goals and use cases, and recommend best practices relating to process changes, product adoption, configuration and additional features to meet requirements.
  • Maintain focus on increasing subscription adoption, customer satisfaction and retention.
  • Review customer architectures and Okta configurations to ensure they are enhancing security posture and capturing ROI as Okta releases new features and functionality.
  • Take and respond to reactive questions from Customer Success Managers.
  • Establish strong personal relationships on key accounts with decision-makers and stakeholders.
  • Participate in content creation for both internal and external enablement of staff and customers.

Requirements:

  • 4+ years of total experience in information technology, with at least 3 years of hands-on experience as a Technical Account Manager (TAM) or comparable practitioner role in the IAM space.
  • Strong background in any of the following: Technical Account Management, Technical Consulting, Product Management, Solution Architect, or similar role.
  • Excellent communication skills. Ability to set expectations and communicate goals and objectives with customers at various levels, from a developer to a CIO.
  • This position can be located remotely within Mexico City, but may require some travel (under 25% of time).

Education:

  • BA/BS/MS in Computer Science, Information Technology or related discipline or equivalent work experience required.

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran.

#J-18808-Ljbffr

  • Technical Account Manager

    hace 3 semanas

    distrito federal, México Univar Solutions A tiempo completo

    A Place Where People Matter Growing our People to Grow Our Business We’re thrilled that you are exploring career opportunities where you can continue to make a positive difference every day to keep our communities healthy, fed, clean and safe. Primary Purpose : The Technical Account Manager, reporting to the Beauty & Personal Care Business Development...

  • Technical Account Manager

    hace 3 semanas

    distrito federal, México Glia A tiempo completo

    Our award-winning technology powers conversations with customers for some of the world’s largest enterprises. We believe that combining the human touch with technology is the best way to create amazing customer experiences. When human abilities such as problem-solving, creative thinking, and relationship building are enhanced with technology... magical...

  • Senior Technical Account Manager

    hace 4 semanas

    distrito federal, México Information Technology Senior Management Forum A tiempo completo

    Nasdaq is seeking a Senior Technical Account Manager to join our distributed team. This role will be based in Vilnius, providing dedicated support to Nasdaq Market Technology Customers. This Senior Technical Account Manager will be essential for technical delivery of our services. As a member of a thriving team, you will manage technical projects, risks,...

  • Technical Account Manager

    hace 3 semanas

    distrito federal, México Okta A tiempo completo

    Get to know Okta Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and...

  • Technical Account Manager, ES

    hace 3 semanas

    distrito federal, México Amazon A tiempo completo

    Technical Account Manager, ES - LATAM - SOLA Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes gain the best value and service from AWS? At AWS Enterprise Support we’re looking for a Technical Account Manager to work with our customers’ creative and...

  • Sr Technical Account Manager

    hace 1 semana

    distrito federal, México Nutanix A tiempo completo

    Sr Technical Account Manager (Mexico and Brazil) Nutanix is hiring a Technical Account Manager (TAM) in Brazil or Mexico to join our Professional Services organization. The TAM is a technical Nutanix platform professional who helps to ensure customer satisfaction, strengthen customer relationships, and build trusted advisor relationships with Nutanix...

  • Sr Technical Account Manager

    hace 5 días

    distrito federal, México Nutanix A tiempo completo

    Sr Technical Account Manager (Brazil and Mexico) Nutanix is hiring a Technical Account Manager (TAM) in Brazil or Mexico to join our Professional Services organization. The TAM is a technical Nutanix platform professional who helps to ensure customer satisfaction, strengthen customer relationships, and build trusted advisor relationships with Nutanix...

  • Technical Account Manager

    hace 1 mes

    distrito federal, México Zendesk, Inc. A tiempo completo

    By clicking “Apply Now,” I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendesk’s Candidate Privacy Notice. Job Description Who we're looking for Our Technical Account Managers (TAM) become an extension of our customers through crafting and implementing strategies that mean our clients...

  • Sr Technical Account Manager

    hace 2 semanas

    distrito federal, México Nutanix A tiempo completo

    Hungry, Humble, Honest, with Heart. The Opportunity Nutanix is hiring a Technical Account Manager (TAM) in Brazil or Mexico to join our Professional Services organization. The TAM is a technical Nutanix platform professional who helps to ensure customer satisfaction, strengthen customer relationships, and build trusted advisor relationships with Nutanix...

  • Technical Account Manager Senior Specialist

    hace 1 mes

    distrito federal, México Information Technology Senior Management Forum A tiempo completo

    When you work at Nasdaq, you’re working for more open and transparent markets so that more people can access opportunities. Connections can be made, jobs can be created, and communities can thrive. We want all our employees to have access to opportunity, too. That means planning for career growth, ensuring you have the tools you need, and promoting an...

  • Cloud Technical Account Manager, ES

    hace 1 mes

    distrito federal, México Amazon A tiempo completo

    Cloud Technical Account Manager, ES - SI - GFS Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes including Automotive, Financial Services, Energy, Big Data, and more gain the best value and service from AWS? At AWS Enterprise Support we’re looking for a Technical...

  • Technical Sales Manager

    hace 1 semana

    distrito federal, México Vensure Employer Services A tiempo completo

    Essential Duties and Responsibilities Develop and manage a results-driven sales team. Develop growth strategy/targets for assigned product line (in conjunction with applicable Sales Manager(s) for each Regional Sales/Account Manager). Coordinate commercial and technical details with promotion, demonstration, sale, and deliverables for product line(s)...

  • SEO Account Manager

    hace 3 semanas

    distrito federal, México Hustler Marketing A tiempo completo

    Company Introduction: Digital Strategy Group is a dynamic digital marketing agency delivering exceptional Search Engine Optimization, Paid Search Advertising, Social Media Marketing, and Marketing Automation services. Our operational excellence and dedication to customer satisfaction have earned us a stellar reputation as a reliable source to deliver...

  • Senior Account Manager

    hace 1 mes

    distrito federal, México Lumston A tiempo completo

    As an Account Manager in our web development company, you will be responsible for managing and cultivating relationships with our current and potential clients. Your main objective will be to ensure customer satisfaction, promote our services, and contribute to the growth and retention of key accounts. Responsibilities Develop and manage trusted customer...

  • Technical Account Manager | ThousandEyes Mexico

    hace 1 mes

    distrito federal, México Cisco A tiempo completo

    Technical Account Manager | ThousandEyes Mexico Cloud and Data Center, Internet of Everything, Networking, Service Provider Job Id: 1430012 About ThousandEyes (part of Cisco) The name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points. As...

  • Key Account Manager

    hace 5 meses

    Federal, México HAYS A tiempo completo

    Key Account Manager SR En #Hays estamos enBúsqueda de un Sr. Key Account Manager para una empresa multinacional en laIndustria del empaque. - Licenciatura en Ingeniería Industrial, marketing o administración - Tener conocimiento en atracción y crecimiento de cuentas globales importantes de empresas AAA. - Perfil con skills de liderazgo y comunicación...

  • Manager, Technical Consulting

    hace 2 semanas

    distrito federal, México Salesforce, Inc. A tiempo completo

    Manager, Technical Consulting Location: Office - Flexible, Mexico - Mexico City Job Type: Full time Posted On: 13 Days Ago Job Requisition ID: JR269579 To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category: Customer Success About Salesforce: ...

  • Sr Account Manager

    hace 4 semanas

    distrito federal, México - A tiempo completo

    Join a team recognized for leadership, innovation, and diversity In October 2024, Honeywell announced the spin-off of our Advanced Materials business to become a stand-alone publicly traded company, independent of Honeywell. Our intention is that this role, dedicated to the Advanced Materials business, will be a part of this future transaction when the...

  • Technical Account Manager Mexico City

    hace 1 mes

    distrito federal, México Tbwa ChiatDay Inc A tiempo completo

    Cisco ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network – even the ones they don’t own. Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate...

  • Account Manager

    hace 6 meses

    Federal, México Thales A tiempo completo

    Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000...