Customer Service

hace 3 semanas

Guadalajara, México Valce Talent Solutions A tiempo completo

**JOB DESCRIPTION: Implementation Specialist****Location: North America****Employee Status: Permanent Full-Time****The Company****Position Overview**The Implementation Specialist coordinates successful Diligent customer onboarding and training, and partners closely with the CSM client owner to help support long-term customer satisfaction, retention, expansion, and referral sales. The Implementation Specialist inspires, coaches, and develops Diligent’s new and expanding customers, to drive best practice product utilization and measure success against pre-defined metrics.This multi-faceted role works with cross-functional teams in Diligent to execute best practices for the implementation of Diligent’s products. This is a fantastic opportunity to interface directly with Directors and Executives of top companies in North and South America, and other large multi-national companies, as well as Corporate Legal Counsel/Administration, and IT project teams.**Key Responsibilities**- Work closely with the Services, Training, and Support team to deliver a seamless onboarding experience for Diligent customers.- Ensure client sites are configured to contract specifications and clients can confidently utilize products.- Follow up with customers on Diligent product utilization and provide ongoing care to customers to optimize the use of Diligent products.- Remain in constant contact with the customer throughout the onboarding phase, ensuring adoption and satisfaction with the product. You will own the client relationship for the first 30-90 days, or until onboarding is completed.- Provide customer feedback on Modules to assist in the continuous improvement of Diligent products.- Manage day to day administrative client requests as required such as adding and removing users and site setting changes.- Collaborate with colleagues to improve processes and best practices for the implementation and customer training of Diligent’s Governance products: including board collaboration and entity management.**Required Experience/Skills**:Strong technical and account management experience, with a proven track record in SaaS/software implementation management, or software/SaaS customer success/support.A desire to collaborate, with a deep understanding of the technology behind SaaS.Excellent Project Management experience.Outstanding written and verbal communication skills.Strong presentation skills and experience working with C-Level Executives and Directors.Superb personal organizational skills to ensure all client commitments are met.A strong customer focus with the ability to deliver extremely high levels of customer satisfaction.Resilient with an exceptional ability to perform well in the face of tight deadlines and tough technical and organizational challenges.Experience with corporate governance, corporate legal teams, or entity management a plus.At Diligent, we offer a varied, challenging and rewarding working environment. Our holistic suite of employee benefits including a competitive salary, discounted health insurance, wellbeing initiatives and salary protection.

  • Customer Service

    hace 2 semanas

    Guadalajara, México Cognizant A tiempo completo

    **We’re hiring!** At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives...

  • Customer Service

    hace 4 semanas

    Guadalajara, México Alfa Talent A tiempo completo

    Importante Centro de Atención al cliente solicita Customer Service Representative:Level 1- 6 months of experience- English (Speaking and writing)- Excel knowledge (vlookup, concatenate, pivot tables)- Plus: SAP or ERP knowledgeLevel 2- At least 2 years in Customer Service- English (Speaking and writing)- Excel knowledge (vlookup, concatenate, pivot tables)-...

  • Customer Service

    hace 5 días

    Guadalajara, México Hermes NexTec A tiempo completo

    BorderGuru’s vision is to become a leading partner for the global expansion of US based fashion and lifestyle brands. This background provides us financial stability and access to unique abilities however, we are operating flexible and dynamic like an independent company. We want to be the one stop shop, offering solutions that cover all aspects of...

  • Customer Service

    hace 4 días

    Guadalajara, México Hermes NexTec A tiempo completo

    BorderGuru’s vision is to become a leading partner for the global expansion of US based fashion and lifestyle brands.This background provides us financial stability and access to unique abilities however, we are operating flexible and dynamic like an independent company.We want to be the one stop shop, offering solutions that cover all aspects of...

  • Customer Service

    hace 2 semanas

    Guadalajara, México J&W CONSULTORES A tiempo completo

    **Vacante para la empresa J&W CONSULTORES en Centro -Guadalajara, Jalisco**: Empresa solicita: Customer Service **Requisitos**: 30 años en delante Licenciatura trunca o terminada en adminstracion o comercio Experiência en manejo de ordenes de compra, interlace entre produccion y cliente, manejo de provedores, busqueda de los mismos, cotizaciones,manejo...

  • Customer Service Representative

    hace 4 días

    Guadalajara, México Cognizant A tiempo completo

    **Job Summary** **Responsibilities** - Provide timely and accurate information to customers regarding products and services. - Resolve customer issues efficiently and effectively ensuring high levels of customer satisfaction. - Document customer interactions and maintain detailed records of inquiries complaints and resolutions. - Collaborate with team...

  • Customer Service Representative

    hace 2 semanas

    Guadalajara, México Salvo Software A tiempo completo

    Salvo Software is on the lookout for a passionate and dedicated Customer Service Representative who thrives in a friendly and fast-paced environment. In this role, you’ll be the primary point of contact for our customers, helping them navigate our products and service offerings with care and professionalism. **Responsibilities**: - Assist customers in...

  • Agente de Servicio Al Cliente Bilingüe

    hace 4 días

    Guadalajara, México Customer Service IS A tiempo completo

    **Vacante para la empresa Customer Service IS en Guadalajara, Jalisco**:**Agente de Servicio al Cliente Bilingüe (Modalidad Híbrida) Sin Experiência Previa Requerida****Resumen del Puesto**: Como Agente de Servicio al Cliente Bilingüe, serás la conexión vital entre empresa y clientes de habla hispana e inglesa, proporcionando soluciones efectivas y una...

  • Agente de Servicio Al Cliente Bilingüe

    hace 6 días

    Guadalajara, México Customer Service IS A tiempo completo

    **Vacante para la empresa Customer Service IS en Guadalajara, Jalisco**: **Agente de Servicio al Cliente Bilingüe (Modalidad Híbrida) Sin Experiência Previa Requerida** **Resumen del Puesto**: Como Agente de Servicio al Cliente Bilingüe, serás la conexión vital entre empresa y clientes de habla hispana e inglesa, proporcionando soluciones efectivas y...

  • Customer Service Representative

    hace 3 semanas

    Guadalajara, México Tata Consultancy Services A tiempo completo

    Role: Customer Service Representative Role Type: Full time, On-site Location: Guadalajara, Mexico • Advanced proficiency in English Key Skills: • Advanced English communication skills • Proven Customer Support experience or experience as Client Service Representative • Ability to appreciate the customers’ perspective showing empathy. • Active...