Balenciaga Associate Store Director | Polanco

Description HOW YOU WILL CONTRIBUTE A BUSINESS DEVELOPER Assist the Store Director in overseeing floor coverage, driving sales, visual merchandising, display, client service, and operational functions within the StoreAnalyze the results : daily, weekly, monthly and set up constant assessmentsSupport the Store Director in reporting all the relevant information to the HQsShare the information with the store teamKnow and monitor the business environment including local competitionProvide high quality feedback and requested reports to the Store Director Support the Store Director and lead the Department Managers in achieving targeted quantitative and qualitative goalsImplement action plans defined with the HQ and Store director and guarantee follow-upUpdate store team on the KPIs and give them support to reach them A TALENT LEADER AND DEVELOPER Create and maintain a positive work environmentEmbody the brand behaviors and ensure that the store team is also alignedMotivate and challenge the team on a daily basisSupport the Store Director in setting up team and individual activities : morning briefs, one to one meetingsPartner with the Store Director and / or Department Managers on how to handle all employee issues Attract, develop and retain talentManage the Department Managers and support them in their activitiesAssist the Store Director and Department Managers with sales team development on the operational side of the business by following up on clear goals and providing timely and consistent feedbackShare the development plans with the Store Director and Operations Manager Support the Store Director in creating a team, whose activities are always motivated, competent and up-to-date in the fashion and luxury industries A BRAND PROMOTER (CLIENTS) Behave as a Balenciaga Ambassador, sustain and promote the culture of the brand internally and externally Promote the culture of the brand internally and externallyOversee the clienteling approach following the guidelines provided by HQsEnsure store atmosphere upholds brand image Ensure Balenciaga Signature and Client experience are executed and consistent over timeSupervise sales to ensure client satisfaction, engagement and that the Balenciaga qualitative standards are maintainedFollow up CEE and NPS scores and set up actions accordingly Develop clienteling mindset and client's loyalty and retention from beginners to VICAssure the recruitment, development, retention of clients (from high qualitative data collection to "one to one" relationship)Guarantee excellent client experience in line with Balenciaga signatureAssure the measurement of "in Store" actions on all channels (phone, mail, etc.)Manage all delicate situations regarding client complaints and the overall sales process are dealt with accordingly Build a network of people who have an impact on local and international luxury business in order to promote client loyalty, especially with VIC and VVICs A PROCESS MANAGER Ensure that all the processes are in compliance with legal, safety, security, internal requirements, sustainability, HR guidelinesEnsure that the image of the Store is in compliance with Balenciaga standards and that the store team is aligned and have access to the resourcesAchieve and authorize planning, organize and plan the activities providing available resources to manage the expected workloadTake all the necessary measures in order to guarantee the safety of the products and valuable materials in the store Opening and closing of the store Oversee day-to-day operations of store Maintain a cost conscious approach when suggesting initiatives, when reviewing bills and when making expense decisions. Protecting the bottom line of the company and its sales are paramount to the success of any retail initiative. Process Payroll as directed by the company. Maintain store schedules. Ensure staff adheres to attendance and punctuality. Ensure that petty cash race, color, religion, sex, sexual orientation, pregnancy, medical or hereditary conditions, gender identity or expression, national or ethnic origin, disability, marital / domestic status, caregiving responsibilities or other characteristics protected by applicable law, enriches the workplace and our client experience. As an Equal Opportunity Employer, we welcome all applications and select our talents based on competencies and in alignment with our brand behaviors. Setting people for success is what we live for and it is part of our interview process to discuss with you how to excel in our company. Job Type Regular Start Date Schedule Full time Organization Servicios de Personal Balenciaga #J-18808-Ljbffr