Associate Tech Service Specialist

**Bring value to yourself and the organization by putting your superpowers to work**If you are a motivated and curious problem solver with a passion for technology, a confident independent operator, and a keen eye on cultivating relationships with colleagues and Factory Operations Team members at all levels delivering the best possible service, come and join us**Play your part in our team's succeeding**As part of the Global End-User Support organization, you will have the opportunity to help us optimize the usage of business technologies to increase the productivity of The LEGO Group.**Core Responsibilities**:- Provide advice and solutions to complex IT incidents and problems.- Effectively engages with Digital Technology product teams to implement the required processes, technology, and solutions on the site.- Proactively ensures IT Policies and Principles are being followed on the site.- Actively improves, utilizes, trains, and promotes new technologies implemented in the organization.- Engages with vendors as it relates to the IT area.**Do you have what it takes?**- Bachelor’s degree in Computer Science or similar.- Ability to properly communicate in English, both written and spoken.- General knowledge of ITSM and IT infrastructure concepts.- Expertise on one or more specific IT technical areas such as Active Directory, Microsoft Server environment, Networking, ITIL, or automation.- At least 2 years of experience in the Information Technology field providing technical support to hardware and software.- Data analytics and presentation documents skills.- An outstanding service-oriented mindset.- Open communication and international collaboration.**Note: This position is based at our LEGO Operaciones de Mexico manufacturing factory located in Cienega de Flores, NL. This is not a remote position.****What’s in it for you?**Here are some of what to expect:**Family **Care **Leave - **We offer enhanced paid leave options for those important times.**Insurances - **All colleagues are covered by our life and disability insurance which provides protection and peace of mind.**Wellbeing **- We want you to be your best self, so you’ll have access to the Headspace App and lots of wellbeing initiatives and programs run by local teams where you are based**Colleague **Discount **- We know you'll love to build so from day 1 you will qualify for our generous colleague discount.**Bonus **- We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme**Your workplace - **When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.We support our employees in being there for the moments that matter in life and celebrate families of all kinds, the loved ones that make us who we are. Being part of the LEGO Group also means taking part in our annual Play Day, playing a part in building a sustainable future and continuing our mission to “inspire and develop the builders of tomorrow.”Thank you for sharing our global commitment to Children’s Rights.We conduct drug screening as a part of our drug free workplace policy and in support of our commitment to the health and safety of our employees.Just imagine building your dream career.Then make it real.**Join the LEGO® team today.