Operations Trainer

**About Axos Bank**Since opening for business on **July 4, 2000**, **Axos Bank** has led the way in digital banking. Today, we are a **technology-driven financial services company** offering innovative banking products and services to customers nationwide.Axos empowers consumers and businesses to manage their financial lives with ease. Through a combination of **human insight and digital expertise**, we help our clients plan, bank, borrow, and invest in ways that are both convenient and customized.**About the Role**We are looking for a passionate and proactive **Operations Trainer** to join our team in TijuanaThis role will support new and current team members who serve as **Direct Bankers**, ensuring they are fully equipped to deliver an exceptional banking experience.**Key Responsibilities**- Facilitate training programs for new hires, focusing on technical knowledge, communication, and customer service excellence.- Identify learning needs and develop tailored learning plans for new and existing team members.- Deliver coaching and feedback to ambassadors and team members, aligned with the company’s methodology and values.- Monitor trainee performance and provide improvement strategies in coordination with leadership.- Act as a cultural ambassador, fostering Axos values and promoting a high-performance learning environment.**Requirements**:- 1 to 3 years of experience in training, facilitation, or education-related roles.- Experience in **retail banking** or **technical support campaigns** (_desirable_).- Fully bilingual**:English & Spanish** (spoken and written).- Advanced proficiency with **Microsoft Office Suite** (Excel, Word, PowerPoint).- Excellent interpersonal and communication skills.- Ability to work on-site in **Tijuana**.- Schedule availability**:Monday to Friday**.**Why Join Us?**- Help shape the learning journey of our growing team.- Career development in a dynamic and digital-forward company.- Collaborative and people-focused work environment.- Be part of a purpose-driven financial institution.Tipo de puesto: Tiempo completoSueldo: A partir de $1,000.00 al díaTipo de jornada:- Lunes a viernesLugar de trabajo: Empleo presencialFecha de inicio prevista: 22/07/2025