Customer Success Team Lead

hace 1 semana

Desde casa, México Juniper Data Center A tiempo completo

**Job Title**:Customer Success Team Lead**Summary**:The Customer Success Team Lead supervises and leads a team of account managers. Communicates company goals, important information, and deadlines to the team. Motivates team members and assesses performance. Provides help to management, including hiring and training, and keeping management updated on team performance. Communicates concerns and policies among management and team members and leadership.**Required Skills & Qualifications**:- Experience serving as a senior team member or team lead, and/or any managerial/supervisory experience preferred- Ability to motivate others and hold team members accountable- Strong knowledge of the Dealer Spike or similar platform- Strong knowledge of Client Solutions policies, processes, and guidelines- Customer service & client handling expertise- Experience working with escalated customers- Ability to communicate and collaborate effectively with other departments- Critical thinking, troubleshooting, and problem-solving experience- Excellent written and verbal communication- Experience with Microsoft Office Applications, CRM, Google platforms- Superior organizational and time-management skills**What Are the Primary Responsibilities?**- Maintain and appropriately work a small client load- Provide daily direction and communication from management to team members- Moderate chat and help account managers with customer issues daily- Appropriately distribute workload and oversee larger team member projects- Provide coaching, direction, and conduct weekly 1 on 1 meetings- Run Stand-Up meetings with your team- Perform call audits- Ensure team members have appropriate training and other resources to perform their jobs as effectively as possible- Notify management of performance related accomplishments or concerns- Work as a member/leader of special or ongoing projects that support department and process improvement- Step in as initial escalation point in order to de-escalate client issues- Use appropriate judgement in upward communication regarding client, department, or employee concerns needing additional escalation- Provide weekly reports highlighting any escalations, trainings, meetings, individual performance, projects, and/or other notable items- Assist management with performance reviews- Assist management in achieving monthly goals- Other duties as requested by management**Reports To**:- Manager of Customer Success

  • Team Lead

    hace 2 semanas

    Desde casa, México LeadVenture A tiempo completo

    **Customer Success Team Lead**The Customer Success Team Lead supervises and leads a team of account managers. Communicates company goals, important information, and deadlines to the team. Motivates team members and assesses performance. Provides help to management, including hiring and training, and keeping management updated on team performance....

  • Vice President of Customer Success

    hace 2 semanas

    Desde casa, México HR Force International A tiempo completo

    Are you a passionate leader with a talent for turning great customer experiences into lasting partnerships? We’re looking for a VP of Customer Success to lead and inspire a team dedicated to exceeding customer expectations, ensuring seamless interactions, and driving long-term success. If you thrive in fast-paced environments, excel in building meaningful...

  • Customer Success

    hace 6 días

    Desde casa, México Qualifinds A tiempo completo

    Job Objective:The Customer Success & Onboarding Specialist ensures that clients quickly realize measurable value from the platform, remain engaged over time, and identify opportunities for expansion.This role combines technical onboarding, customer lifecycle management, and operational enablement, serving as the bridge between implementation, customer...

  • Head of Customer Success

    hace 4 semanas

    Desde casa, México Whisk A tiempo completo

    **About WhiskWhisk (acquired by Samsung in 2019) is building the Samsung Food Platform that is helping millions of users worldwide collect inspiring recipes and save time planning, cooking, and shopping across a variety of surfaces including mobile apps, web, voice, Samsung FamilyHub fridges, and other devices and surfaces.We’re a globally distributed team...

  • Director, Customer Success

    hace 2 días

    Desde casa, México Shiji US A tiempo completo

    Shiji is a global technology company dedicated to providing innovative solutions for the hospitality industry, ensuring seamless operations for hoteliers day and night.Built on the Shiji Platform—the only truly global hotel technology platform—Shiji's cloud-based portfolio includes Property Management System, Point-of-Sale, guest engagement,...

  • Customer Success Manager

    hace 4 semanas

    Desde casa, México dLocal A tiempo completo

    **What’s the opportunity?**We are looking for a Customer Success Manager who will be responsible for developing long-term relationships with our customers.**What will I be doing?**:- Working with both our internal teams as well as clients.- Provide “voice of customer feedback” to internal DLOCAL teams.- Develop effective long-term key customer...

  • Customer Success Manager

    hace 4 horas

    Desde casa, México dLocal A tiempo completo

    **What’s the opportunity?** We are looking for a Customer Success Manager who will be responsible for developing long-term relationships with our customers. **What will I be doing?**: - Working with both our internal teams as well as clients. - Provide “voice of customer feedback” to internal DLOCAL teams. - Develop effective long-term key customer...

  • Customer Success

    hace 1 semana

    Desde casa, México KRC HUMAN CONSULTING A tiempo completo

    **CWP extends SAP EAM and Supply Chain functionality with pre-packaged, natively built mobile apps, certified by SAP and developed with UX principles.** **Requirements**: - Bachelor's degree in business, marketing, or a related field. **-Knowledge of industrial SaaS platforms and related industries is preferred.** **-7+ years of experience in pre-sales,...

  • Customer Success Director

    hace 2 semanas

    Desde casa, México Arcus A tiempo completo

    **About the company**:Arcus’ leading Payments Platform is focused on building the next generation of payment solutions and enabling any business to launch and offer them across LatAm. More than 90 of Mexico's largest and most innovative companies including Rappi, Uala, Amazon, Santande, trust the Arcus’ Platform to send or receive payments. Arcus is part...

  • Customer Success Director

    hace 4 días

    Desde casa, México Arcus A tiempo completo

    **About the company**: Arcus’ leading Payments Platform is focused on building the next generation of payment solutions and enabling any business to launch and offer them across LatAm. More than 90 of Mexico's largest and most innovative companies including Rappi, Uala, Amazon, Santande, trust the Arcus’ Platform to send or receive payments. Arcus is...