Process Consultant
hace 2 semanas
About Us At Customer Intelligence Inc., we are a professional consulting firm specialized in the financial and banking sector. We provide cutting-edge services by combining management consulting, technology, and data analytics to help our clients grow and transform. We work with payment brands, processors, processing systems, and leading companies across multiple industries, delivering strategic insights and recommendations that generate real impact. Would you like to be part of a collaborative and dynamic environment? Are you motivated by staying at the forefront of strategic consulting? If so, this opportunity is for you We are looking for a Process Consultant / Service Design Specialist , responsible for analyzing, mapping, and optimizing operational and commercial processes, ensuring an end-to-end customer experience and efficient operations. This role is key to leading initiatives related to BEI, improving credit origination, and coordinating with multidisciplinary teams within the financial sector. Location: Mexico City (Hybrid) ⏳ Contract Duration: 4 months Contract Type: Independent Contractor / Service Provision ENGLISH REQUIRED – will be assessed during the interview Role Objective Support and lead process improvement, service design, and customer experience analysis projects, ensuring efficient execution aligned with the bank’s standards and focused on optimizing credit origination, user experience, and commercial operations. Key Responsibilities • Lead and follow up on projects related to BEI (credit origination, operational improvements, process optimization). • Map and define the Voice of the Customer (VoC) process together with the commercial network, identifying friction points and opportunities. • Analyze the current BEI origination process and propose improvements to reduce timelines and enhance customer experience. • Facilitate sessions with stakeholders to gather requirements, validate processes, and prioritize improvements. • Document AS-IS processes and design TO-BE processes aligned with bank policies. • Collaborate with Product, Technology, Risk, and Commercial teams to implement enhancements. • Prepare reports, presentations, and analyses to support strategic decision-making. • Monitor key process indicators (timelines, approvals, rejections, NPS). • Ensure methodological consistency by applying Service Design and Customer Experience principles. Desired Academic Background • Bachelor’s degree in Business Administration, Industrial Engineering, Process Engineering, Service Design, Industrial Design, Economics, or related fields.
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Disability Medical Consultant
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Mexico City Tata Consultancy Services A tiempo completoPlanisware Consultant for Tata Consultancy Services (TCS)Tata Consultancy Services is seeking a highly skilled Planisware Consultant with strong experience in implementation, configuration, and support across Planisware V6/E7 environments. Hands-on experience in Planisware implementation and support (V6/E7).• Project, Resource, Timecard, Finance,...
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Mexico City Clear Earth LLC A tiempo completoCompany Description Clear Earth is a US based company looking for qualified candidates to help gain customers in the residential and commercial sector for solar energy. Role Description This is a contract role for a Solar Consultant. The Solar Consultant will be responsible for calling warm and cold leads, providing clients with information about solar...
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Consultant Full Time
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Mexico City Clear Earth LLC A tiempo completoCompany Description Clear Earth is a US based company looking for qualified candidates to help gain customers in the residential and commercial sector for solar energy.This is a contract role for a Solar Consultant. The Solar Consultant will be responsible for calling warm and cold leads, providing clients with information about solar power, and guiding them...
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Senior Transformation Consultant, Process Excellence
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Mexico City Astellas Pharma A tiempo completoA global pharmaceutical company based in Mexico City seeks a Transformation Senior Consultant to enhance transformation capabilities and support strategic initiatives. This mid-senior level role requires over 5 years of transformation execution experience and strong project management skills. The ideal candidate will lead small workstreams, coach junior...
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Process Consultant
hace 2 semanas
Mexico City Customer Intelligence Inc. A tiempo completoAbout Us At Customer Intelligence Inc., we are a professional consulting firm specialized in the financial and banking sector. We provide cutting-edge services by combining management consulting, technology, and data analytics to help our clients grow and transform. We work with payment brands, processors, processing systems, and leading companies across...
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Process Consultant
hace 2 semanas
Mexico City Customer Intelligence Inc. A tiempo completo🌍 About UsAt Customer Intelligence Inc., we are a professional consulting firm specialized in the financial and banking sector. We provide cutting-edge services by combining management consulting, technology, and data analytics to help our clients grow and transform. We work with payment brands, processors, processing systems, and leading companies across...
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Process Consultant
hace 2 semanas
Mexico City Customer Intelligence Inc. A tiempo completo🌍 About UsAt Customer Intelligence Inc., we are a professional consulting firm specialized in the financial and banking sector. We provide cutting-edge services by combining management consulting, technology, and data analytics to help our clients grow and transform. We work with payment brands, processors, processing systems, and leading companies across...
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Process Consultant
hace 2 semanas
Mexico City Customer Intelligence Inc. A tiempo completoAbout Us At Customer Intelligence Inc., we are a professional consulting firm specialized in the financial and banking sector. We provide cutting-edge services by combining management consulting, technology, and data analytics to help our clients grow and transform. We work with payment brands, processors, processing systems, and leading companies across...
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Process Consultant
hace 2 semanas
Mexico City Customer Intelligence Inc. A tiempo completo🌍 About Us At Customer Intelligence Inc., we are a professional consulting firm specialized in the financial and banking sector. We provide cutting-edge services by combining management consulting, technology, and data analytics to help our clients grow and transform. We work with payment brands, processors, processing systems, and leading companies...
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Process Consultant
hace 2 semanas
Mexico City Customer Intelligence Inc. A tiempo completo🌍 About UsAt Customer Intelligence Inc., we are a professional consulting firm specialized in the financial and banking sector. We provide cutting-edge services by combining management consulting, technology, and data analytics to help our clients grow and transform. We work with payment brands, processors, processing systems, and leading companies across...
