Quality Supervisor

hace 4 semanas


Ecatepec de Morelos, México World Courier A tiempo completo

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today

Job Details
ON SITE POSITION (Avenida Gustavo Baz 176 Bodega 1 San Jerónimo Tepetlacalco, Estado de México 54090)
Position Summary
This role, as a quality representative, plays a crucial role in ensuring compliance with World Courier policies and procedures at the local level. They are responsible for overseeing quality-related activities within the Clinical Trial, Commercial, and Transport divisions of the organization. They provide guidance to office, depots, and divisional associates on matters of quality and compliance. Additionally, they are responsible for ensuring compliance with local regulatory requirements related to operations and may have regulatory responsibilities in front of local authorities.
Tasks and Key Areas of Responsibility
  • Quality Management System (QMS)
    Developing and maintaining a robust QMS that defines the organization's quality objectives, policies, procedures, and performance metrics. This includes acting as a first contact for the Country Manager and local team for quality-related topics. Ensure that quality aspects for CCS and Transport are adequately represented during local and global meetings as well as local and global projects and initiatives. Organize and support management review meetings in accordance with applicable SOP.
  • Supplier Qualification Management
    Oversee the Suppliers Evaluation Program in accordance with internal guidelines, including local suppliers approval/rejection. Work closely with subject matter experts and the local operational team to ensure that subcontractors and suppliers meet the necessary qualifications and standards. Ensure suppliers meet quality expectations through audits, performance monitoring, and corrective actions when necessary.
  • Quality Agreements
    Review and negotiate quality agreements and Confidentiality Disclosure Agreements (CDAs/NDAs), ensuring alignment with company policies and regulatory requirements.
  • Internal/External Audits
    Be the main auditor contact and communicate with relevant parties within the organization. Initiate and oversee the audit organization. Respond promptly to auditor inquiries by providing accurate information, supporting documentation, or clarification as needed. Work with management teams to develop and follow up action plans for addressing any identified non-compliance issues.
  • Incident Management
    Review and manage documentation on incidents. Actively participate in investigations on non-conformities or deviations from established quality standards. Provide quality input for investigations, root cause analysis, and CAPA. Support corrective and preventive action initiatives to address root causes.
  • Risk Management and Change Control
    Assist in setting up and participate in Risk Management and Change Control processes. Ensure that clients are contacted whenever required in order to communicate changes.
  • Pest Control and Facility Cleaning
    Ensure that pest control and cleaning programs are properly implemented and documented following applicable SOPs.
  • Technical Quality Support
    Overview and verify technical change controls, calibration, maintenance, and qualification/validation program according to internal guidelines.
  • Documentation Management
    Ensure accurate documentation of all quality-related activities such as SOPs, work instructions, test records, audit reports, etc.
  • Quality Data Management
    Execute all tasks using dedicated software tools such as Master Control and SharePoint.
    • Quality Control
      Implement processes to monitor product or service quality throughout the entire lifecycle from design to delivery.
Educational Requirements
The employee should hold a minimum of a diploma or a bachelor's degree in a relevant field such as pharmacy, chemistry, biochemistry, pharmaceutical sciences, logistics, or engineering. A degree in quality management or a related discipline might also be acceptable.
Key Experience and Deliverables Expected
Supervisor, basic experience in quality at least 2 to 5 years. In the role of the quality Supervisor, the employee should have the knowledge and experience to make all routine decisions independently.
Minimum Skills, Knowledge, and Ability Requirements
Good verbal and written interpersonal and communication skills in English and local language. Ability to express oneself clearly in conversations, interactions, and business writing with others. Develop and maintain good relationships with associates at all levels within the company and with external parties (e.g., clients, vendors, etc.). Good awareness of customer needs. Intermediate awareness of business requirements of the organization. High sense of integrity, transparency, and accountability in all work tasks and interactions with others.
What Cencora Offers
Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.
Affiliated Companies
Affiliated Companies: World Courier de Mexico S.A. de C.V.
Equal Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin #J-18808-Ljbffr
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