Desktop Support Engineer

hace 6 días

Naucalpan, México Sybex Support Services LLC A tiempo completo

**JOB DESCRIPTION****Mandatory Language- English** **Base Skill Set**:**Duties & Responsibilities**:Provide support on Client Windows platform, for desktop/end user technologies, collaboration tools, andmobile technologies and printing, this includes the laptop/mobile devices all, video conferencing,network/remote access this positionworks collaboratively with the Service Desk for end user break/fix andother support functions.Duties shall include, but not be limited to:- Diagnosing and troubleshooting desktop system,printer and operating problems- Consulting and instructing users on hardware andsoftware questions/issues- Collaborate with other IT Services Data Centerand Network Infrastructure teams- Install, maintain and upgrade equipment and itsassociated infrastructure- Runs diagnostic tests to isolate system problemsas well as proactive activities- Operating Systems Windows, OS-X- MS Office (Windows and knowledge of Mac)software- Documents, tracks and monitors the problem to ensure a timely resolution within an effected SLAwindowAbility to commute/relocate:- 52787, Naucalpan, Méx.: Reliably commute or planning to relocate before starting work (required)**Language**:- English (required)Work Location: In person

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