Human Resources Director

Opening in Early 2027 In early 2027, Omni Hotels & Resorts will debut its first owned and managed property in Mexico: the Omni Pontoque Resort at Punta de Mita — a sanctuary of oceanfront beauty that will set a new benchmark for ultra-luxury hospitality in the region. This extraordinary resort marks Omni’s arrival into the elite tier of international luxury resorts, where personalized service, world‑class dining, and transformative experiences define every stay. With 202 elegantly appointed guestrooms, 42 expansive suites, and two private villas — each with sweeping Pacific views — the resort invites guests into a realm of effortless sophistication. From jungle‑framed treatment rooms in the full‑service spa to three infinity‑edge pools overlooking the ocean, every detail inspires serenity and connection. Guests will savor regionally inspired cuisine at three signature restaurants and celebrate life’s milestones in 27,000 square feet of indoor and open‑air event space designed for destination weddings, executive retreats, and high‑profile gatherings. This is a rare, career‑defining opportunity to serve as opening Director of Human Resources , leading a flagship resort of exceptional scope and sophistication into the market and establishing Omni’s reputation among the world’s finest luxury brands. The Director of Human Resources is responsible for overseeing all aspects of the hotel’s human capital management, ensuring the recruitment, development, and retention of a skilled and motivated workforce. This position plays a pivotal role in fostering a positive and inclusive work culture while ensuring compliance with employment laws and regulations. Culture Reinforce Omni culture by attending property and department pre‑shifts, GEM and ATGT meetings on a rotation basis. Engage with associates by walking around the property several times a day. Drive a strong Omni culture by planning and executing associate events. Promote engagement surveys and ensure participation from our associates. Conduct feedback sessions and implementation of action plans. Ensure the hotel implements effective recognition programs that reward our associates for their hard work and performance. Employee Relations Foster a positive work environment that promotes employee engagement and morale. Provide counsel and assistance to management in regard to associate relations, supervision and administration ensuring coaching is objective, fair and effective. Address associate concerns and ensure fair and consistent application of policies and procedures. Recruitment Collaborate with hiring managers to identify staffing needs and develop a strategic recruitment plan for both management and hourly positions. Attend off‑property recruitment events/job fairs. Partner with Shared Services for fulfilling roles and coordinating on‑property job fairs. Actively engage in community activities including volunteerism. Form relationships with third‑party staffing agencies/organizations that assist candidates in finding employment. Administrative Administer compensation policies and programs. Conduct local wage/salary surveys and review/adjust as needed. Monitor wage increases and adjustments. Support Shared Services and act as on‑property liaison for benefits and recruitment. Make certain the benefits package is following the Mexico law. Participate in the Hotel’s budgeting process, ensuring all associate‑related items and labor costs are appropriately budgeted and the department’s expenses are in line with expectations. Compliance Ensure compliance with specific federal labor, social security, immigration, and safety laws of Mexico. Partner with Corporate Director of Labor to respond to EEOC Charges and other government charges. Ensure quarterly self‑audits are conducted for Internal Audit and HR Assessment. Partner with Loss Prevention/Corporate Risk to ensure proper handling of worker’s compensation incidents/accidents and partner with monthly safety meetings. Maintain accurate and up‑to‑date employee records, including personnel files, payroll records, and benefits information. Learning & Development Coordinate and/or lead Orientation for new hires to familiarize them with hotel policies, procedures, and standards. Implementation of Omni’s hourly training programs and management development programs to include Power of Engagement and Manager orientation. Build the talent bench through continuous and engaged/strategic succession planning. Identify development opportunities for Associates and implement plans to build soft skills of leaders through performance evaluations and feedback mechanisms. Strategic Leadership Develop and implement HR strategies aligned with the hotel’s and Omni’s overall goals. Act as a key member of the executive committee and serve as a trusted advisor to the General Manager on human capital issues. Qualifications 4+ years’ experience as a hotel/resort Director of Human Resources. Strong bilingual communication skills (English/Spanish) to support employee relations, coaching, and corporate partnership. Proven pre‑opening leadership experience strongly preferred. Union experience preferred. Extensive knowledge in Employee Relations, including conducting investigations, crafting responses to government agencies, and managing grievances. Demonstrated ability in leadership fostering employee development, fostering teamwork across departments, and delivering outstanding customer service. Service‑oriented and detail‑focused with a friendly, approachable demeanor and strong problem‑solving abilities. Proficient in computer skills, including Microsoft Office and Windows. A bachelor’s degree is preferred but not mandatory; equivalent experience will be considered. PHR Certification preferred. Must be able to work a flexible schedule including nights, weekends and holidays. #J-18808-Ljbffr