IT Support

hace 3 semanas

Tijuana, México North American Production Sharing de México A tiempo completo

**Vacante para la empresa North American Production Sharing de México en Tijuana, Baja California**:**IT Support Specialist**- The role requires contributions to providing exceedingly reliable, scalable, secure, and cost-efficient End User IT Asset Management services.- Assists in the installation, implementation, and upgrades of internal systems.- May maintain a tracking system for usage evaluation. Maintains an inventory of all equipment, hardware, software, and supplies.- Troubleshoots, maintains, and monitors, external and internal hard drives, printers, plotters, and scanners.**_ Principal Duties and Responsibilities:_**- Troubleshoot and fix complex hardware-related computer problems using standardized procedures.- Diagnose and resolve complex software-related issues through software configuration and reconfiguration.- Perform computer hardware and software installations and upgrades following standard processes.- Transfer data for multiple machines during replacements or upgrades while ensuring data integrity.- Resolve complex networking problems, including cable connections and repairs.- Document computer and telephone repairs, recording serial and parts numbers.- Log troubleshooting steps in the Service-Now ticketing system.- Communicate and collaborate with team members and stakeholders to resolve conflicts and challenges.- Assist in onboarding and offboarding processes for employees, including hardware setup.- Audit and verify processes and procedures used by colleagues.- Install and connect cabling and wiring from network closets to office equipment.- Lift and install equipment weighing up to 50 lbs. on occasion.- Perform tasks at various heights (standing or sitting) as required.- Utilize computers and test equipment for extended periods of time.- Maintain continuous communication in both Spanish and English with colleagues, customers, and vendors.- Conduct monthly audits of critical spaces.- Perform monthly audits of stockroom inventory.**_ Education Requirements:_**- Bachelor’s Degree in IT-related careers.**Other Requirments**:- Advanced English Level.- Valid Visa to travel.- Availability to travel.**Nível de educación deseada**:Superior - titulado**Nível de experiência deseada**:Nível Experto**Función departamental**:Tecnología / Internet**Industria**:Microprocesadores y Semiconductores**Habilidades**:- it support- it technician- bilingual- soporte tecnico

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