Client Solutions Analyst
hace 2 meses
Description :
Client Solutions Analyst
At Mercer, we’re creating a culture where you can bring your authentic self to work. When you join us, you bring your inclusive energy and enthusiasm to a team that values you personally and professionally regardless of who you are, what you look like, where you were raised or born, who you love or what your religious beliefs are. You are welcome here
The position will be responsible for following up with clients during the end to end process of the different compensation surveys.
Mercer is looking for candidates for the position based in CDMX (Torre Mayor).
What can you expect?
- You will join a team of passionate consultants who have a wealth of expertise in employee and executive career management, rewards, and communication.
- You will be able to tap into the expertise across the organization and work with a broad range of colleagues and clients, all while contributing your own knowledge and experiences to work in a highly collaborative and stable environment.
What is in it for you?
- A company with a strong brand and strong results to match.
- An opportunity to work in a fast growing, innovative company with excellent career opportunities that is part of a global leader in employee health and wellbeing.
- The opportunity to start and model the direction of the business.
- Work with dynamic colleagues and leaders who are committed to exceeding the high standards set by our clients and by ourselves.
- A dynamic, collaborative and inclusive culture, where diversity is embraced and you are celebrated and appreciated for who you are.
We will count on you to :
- Renew participation of local customers, as well as global and / or multinational customers.
- Ensure customer participation in the delivery of correct and timely information.
- Provide support for customer questions and concerns.
- Analyze information.
- Advise and provide customer service. With the support of sales and client executives, identify opportunities to address other client needs with the company’s solutions.
- Organize and schedule courses, training and coaching to help customers access their information.
- Communicate with clients to clarify data questions over the phone or by email.
- Maintain a positive attitude, offering and executing ideas and solutions to improve processes in a changing environment.
- Manage workload effectively; able to manage the expectations of all customers and stakeholders.
- Demonstrate strong communication and negotiation skills, both written and verbal, conveying clear and concise messages and promoting and enhancing the Mercer brand at all times.
- Assess and provide effective solutions to problems in an efficient manner.
- Possess excellent leadership, communication, prioritization and organizational skills.
What you need to have :
- Bachelor's degree in administrative, HR, DO, Commerce or related field.
- Minimum 2 years of customer service experience in a business-to-business, large/strategic customer segment or in HR functions such as Compensation & Benefits or related.
- Proficiency in Microsoft Office Applications (Word, Excel, and PowerPoint) required.
- Intermediate-Advanced English (written and spoken).
- Ability to work as part of a high-performance team.
Skills that will make you stand out :
- Excellent handling skills to work under pressure.
- High drive and results orientation.
- Excellent numerical analysis skills and complex quantitative data analysis skills.
- Adaptability and resilience.
- High frustration tolerance.
Mercer
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