Administrator, Service Now

Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating.- We are looking for highly motivated, performance driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on itJob Title: Administrator, Service NowDepartment: 8140 - Global Technology Ops & SecurityFLSA Status: ExemptPosition Summary**Responsibilities**:- General support, administration, and maintenance of the ServiceNow platform- Performs the evaluation, testing, and implementation of defect patches, system upgrades and enhancement releases- Independently and working with users/stakeholders evaluates and recommends business process and technology enhancement opportunities and solutions- Consistently create knowledge content to support user and development activities- Understand and commit to incident and service request responsiveness and adherence to Service Level Agreement (SLA) requirements to minimize business disruptions- Champion Change and Problem management process requirements and compliance- Build and maintain reporting, dashboard, and Performance Analytics to support user/stakeholders and provide valuable KPI data to support business strategy**Responsibilities**:- Act as an administrator for all ITSM and ITOM modules.- Design and architect ServiceNow CMDB and Discovery Jobs.- Solution design and diagramming based on platform capability and stakeholder feedback- Experience with major version upgrades and system patches- Experience with API Integrations and Automation across a variety of external platforms and tools- Worked in a team development environment where multiple developers utilized the same path-to-prod and release cadence- Experience activating and upgrading ServiceNow plugins- Performance troubleshooting and benchmarking in the instance- Authoring and maintaining technical documentation- Use analytical skills to investigate issues, find solutions to problems, and improve processes- Knowledge and experience with an Agile/Scrum methodology to manage development work- Supporting project efforts including runbooks, the migration of code between ServiceNow instances and releases to production for scheduled project go-lives during change windows- Supporting the project team with troubleshooting of issues in non-Dev instances where an Admin level access is required- Building of mid-servers as needed to support new integrations between ServiceNow and other platforms as part of projects- As part of the broader team, provide day to day technical administration that may include working on platform upgrades/functional updates, analyze log files, configure file changes, update installation and configuration documents, perform validation/testing and perform technical issue/problem resolution as level 3 support- Create & Maintain ServiceNow Reports, Saved Searches & Dashboards.**Qualifications**:- 3+ years of hands-on experience implementing and supporting ITSM and ITOM suites, including skills in Discovery and CMDB- ServiceNow Fundamentals and Administrator Certification preferred- ITIL Foundation Certification preferred- Experience with JavaScript, XML, HTML, CSS, APIs and Web Services a plus- You have excellent communication skills and a strong personal commitment to quality service- Obtains and maintains current certification from the vendor and continued education/learning to understand the most current platform capabilitiesNOTE: This position is eligible for 100% remote working arrangements (may work from home/virtually 100%; may also work hybrid on-site/virtual as desired). #LI-Remote