Customer Service Representative

hace 1 semana

Silao, México NAPS A tiempo completo

**Vacante para la empresa NAPS en Av. Mina De Guadalupe No. 575-9, Santa Fe Iv, 36275 Silao De La Victoria, Gto. -Silao de la Victoria, Guanajuato**:**Customer Service Rep / Order Processing****This vacancy is for a temporary contract*****:Works with customers to ensure the timely production and delivery of materials ordered. Coordinate shipments of processedmaterials to assigned customers and resolve any issues arising from requirement changes, material shortages,manufacturing difficulties and the like. Customers will rely on this person as their primary contact for business purposesonce a regular program has been established.**DUTIES**:Analyze customers’ material requirements in the context of ERP system parameters including authorization levels,lead times, minimum order amounts, and safety stock levels. Respond to changes in customer requirements asappropriate by communicating with Scheduling, Shipping, and Purchasing staff. Inform customers when changescan and cannot be accommodated; work with the customers to obtain advance notice of intentions as called for by pre- arranged contract.Enter and review customer purchase requests once processed by the system. This activity entails entering andmaintaining sales orders that reflect the customer’s purchase order.Manage distribution (ship request) documents to ensure timely delivery of customers’ material. Coordinate withShipping Department to maintain a manageable flow of outgoing goods.Respond to customer requests for information in a timely manner.Perform other duties as assigned or required relating to the supply of materials to Shawmut customers.Generate and send quote requests to suppliers, follow up for timely responsesRaw material analysis and ordering- review incoming orders to determine if raw materials need to be ordered and ifso, initiate purchase orders to order raw materials neededInput material timing and PO’s into PO for delivery trackingCoordinate, follow up, and communicate raw material information for open ordersContact suppliers for the status of the timing and delivery of raw materialsMaintain a process for ensuring open raw material orders meet their requested due dates**REQUIRED KNOWLEDGE/SKILLS**:High School Diploma or equivalent required2-3 years of experience in Customer Service or Purchasing, within a manufacturing environment is a plusProficient in Microsoft Word and Excel and ERP system experience strongly preferredAbility to interact with all levels and disciplines of internal and vendor organizations both domestic and internationalExcellent communication skills, both verbal and writtenStrong organizational, multi-tasking, and planning skillsSelf-starter who is flexible and a team playerOutgoing, friendly personalityStrong mathematical and analytical skills**We are Located in AV Mina De Guadalupe, CP 36275 Industrial Park- Puerto Interior****Nível de educación deseada**:Superior - trunco**Nível de experiência deseada**:Nível Medio**Función departamental**:Manufactura / Operaciones**Industria**:Automotriz**Habilidades**:- Customer Service- Bilingual- ERP- PC Skills- Purchassing

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