D365 F&o Retail Consultant

hace 1 semana


Tlahuac, México Axented A tiempo completo

As a Product Support Engineer you will represent Microsoft and communicate with corporate customers via telephone, written correspondence, or electronic service regarding technical/Product/Business complex problems in Microsoft Dynamics products and manage relationships with those customers.**Responsibilities**:- Ability to take Technical/Functional leadership in one specific product or area of business processes.- Own, investigate and solve complex customer technical/functional issues and serve as a point of contact to the customer to assist in resolving cases.- Drive the communication with the customer to ensure the customer has confidence on problem resolution- Define and understand the customer issue by creating adequate reproduction scenarios.- Research, troubleshoot, develop and implement a workaround (if needed) and gain agreement from customer on problem resolving.- Act as the L2/L3 (Level-2/Level-3) support to solve the customer issue- Collaborate with cross-group peers both proactively and reactively.- Produce quality documentation.**Requirements**:- Minimum 2+ Years relevant experience as Technical/Functional Consultant OR Engineer- Engineering or master’s degree in computer science/information technology (IT) or equivalent- Relevant product Certifications from Microsoft- Excellent Communication Skills - verbal, listening, and written (including technical writing).- Should be willing/flexible to work in shifts and weekends.- Hands-on experience in POS Configuration and Customization- Excellent knowledge in in below Functional/business areas- Retail Channel Integration- Omnichannel Customer Experience- Commerce Data Modeling, Order Fulfilment and Processing- Inventory Management, Payment Processing and Integration- Good in SQL Queries



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    As a Product Support Engineer you will represent Microsoft and communicate with corporate customers via telephone, written correspondence, or electronic service regarding technical/Product/Business complex problems in Microsoft Dynamics products and manage relationships with those customers. **Responsibilities**: - Ability to take Technical/Functional...


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    As a Product Support Engineer you will represent Microsoft and communicate with corporate customers via telephone, written correspondence, or electronic service regarding technical/Product/Business complex problems in Microsoft Dynamics products and manage relationships with those customers. **Responsibilities**: - Ability to take Technical/Functional...


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    As a Product Support Engineer you will represent Microsoft and communicate with corporate customers via telephone, written correspondence, or electronic service regarding technical/Product/Business complex problems in Microsoft Dynamics products and manage relationships with those customers.**Responsibilities**:- Ability to take Technical/Functional...


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