Desktop Support Technician

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.Job Description Summary: PayPal Corporate IT is looking for Level 2 Desktop Support Technicians. This role will be primarily supporting employees at Mexico City and remote telecommuting employees with the latest technology. As a Desktop Support Technician, you will be responsible to continue the troubleshooting and triage work started by our Global Service Desk. You will also help our employees with walk-up instant help questions as well. Both of these tasks require a commitment to timely customer communications and world class customer service skills. Great communication skills both verbally and written are key to success in this position; both to technical teams supporting the tools you use and our customers in business end-user terms.**Job Description**:**PayPal Corporate IT is looking for Level 2 Desktop Support Technicians. This role will be primarily supporting employees at** **Mexico City** and remote telecommuting employees with the latest technology. As a Desktop Support Technician, you will be responsible to continue the troubleshooting and triage work started by our Global Service Desk. You will also help our employees with walk-up instant help questions as well. Both of these tasks require a commitment to timely customer communications and world class customer service skills. Great communication skills both verbally and written are key to success in this position; both to technical teams supporting the tools you use and our customers in business end-user terms.**:**You should be comfortable with**:- Image PC’s and MAC’s. (Working knowledge of SCCM and Casper)- Basic knowledge of Active Directory Users and Computers (ADUC)- Enterprise Chat Clients (Lync, Communicator, Skype for Business)- End-User/Client facing configuration of Office 365- Conference room and video conferencing support (Real Presence)- Support Triage steps to determine User, PC, Network, or Application problems- An absolutely insatiable desire to monitor, update, and manage a ticket queue with the goal of providing timely updates to clients- Network Printer installation / troubleshooting- Assist in support of PayPal’s Enterprise Mobility Management platform on corporate and personally owned mobile devices- Comfortable supporting mobile hardware (iPad, iPhone, Android) and mobile software (Airwatch, Boxer)- Management and tracking of inventory through the full Asset Management Life Cycle- Acting as Smart Hands support for our L3 technical teams which may occur outside of normal business hours- Providing on-call support, weekend rotations, and holiday coverage based on business need- Strong logical thinking, and troubleshooting skills- Real world experience with Mac and Windows OS- Outstanding customer service skills- Excellent organizational skills and multi-tasking abilities- Emphasis on task quality (be thorough, detail-oriented, responsible)- An ability to work efficiently and effectively without sacrificing quality- Strong communications skills and ability to work cohesively as part of a team- A desire to continue to learn in the environment**Entry Level and Experienced positions available**:Our Benefits:At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.Who We Are:As part of PayPal’s commitment to employees’ health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.