Services Director

AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life - such as energy, infrastructure, chemicals and minerals - safely, efficiently and more sustainably.We’re the first software business in the world to have our sustainability targets validated by the SBTi, and we’ve been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We’ve also recently been named as one of the world’s most innovative companies.If you’re a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you Find out more atAVEVA CareersFor more information about our privacy policy and how to manage cookies, visit ourPrivacy PolicyJob Title: Services Director for Americas SDCReports to: Services VP, AmericasLocation: Mexico City (Hybrid)AVEVA Software is a global technology company that works in partnership with a broad range of industrial and commercial customers to design and supply advanced technologies that optimize their operational performance and profitability. From oil refineries and power stations to mining companies, smart cities and appliance manufacturers, our market-leading software, systems, and controls enable our customers to monitor, control and automate their products and processes, thereby maximizing safety, efficiency, reliability and ease of use.AVEVA Software maintains a seasoned consulting team focused on various portfolio products catering across sections of manufacturing process, with the methodology extensively proven across diverse projects globally, this team complements and augments our systems integration partner network as we work flexibly and collaboratively on larger project implementations.This position is responsible for the managing the offshore delivery center in India providing project delivery services to customers in collaboration with regional delivery centers.AVEVA Software is looking for a competent leader to be based at their Mexico Office and manage the team of 30+ team of highly competent team of Project Managers, Engineering Managers, Solution Architects, Lead Engineers, Application Consultants. This role will require working in AVEVA Americas Services leadership team and enabling the seamless large/distributed solution deliveries across the Americas region. The key goals for this role are:- Capability Improvement- Ownership & Collaboration through effective stakeholder management- Transparency in the operations- Customer Satisfaction - through On-time Project Delivery within acceptable Quality- Improve Gross Margin through Higher Utilization- Stakeholder ManagementApart from the above project delivery expectations the role is also expected to participate in strategic business initiatives and help overall as business enabler.- Critical Thinking & Problem Solving- Collaboration- Strategic & Clear Line of Thought- Team Building, Talent Management- Positive AttitudeResponsibilities:Provide leadership and management of the Shared Delivery Center in North America (Mexico, USA and Canada), including strategic planning, growth, account management, and delivery of projects. This position is responsible and accountable for revenue and net margins generated from this business and its yearly expected growth.- Accountable and responsible for the overall success of projects and customer satisfaction. Key metrics include Project Margins, Revenue, Schedule, Quality and Utilization.- Direct Management of all resources required to deliver products and projects to customers- Leading, coaching, mentoring and enabling managers within the Department- Manage & Maintain a customer focused organization through an unmatched Domain, Product and Application Culture throughout delivery of customer focused projects- Manage & Maintain a value driven organization and drive further towards high value competitive cost organization- Maintain high levels of trust and confidence in stakeholders.- Foster capability by knowledge sharing, Cross Skilling, and Cross Leveraging- Drive the organization towards best-in-class service delivery organization through continuous improvement.- Be the focal point for any risk escalation.- Financial reporting of parameters related to this business, delivering high value with improved Gross Margins- Establish team growth strategies based on the projections and work with leadership to maintain balance for business continuity.- Works across functions to achieve team growth, infrastructure, and retention requirements.- Supports across sales and technical sales organization through sales pursuits and act as sales enabler function.- Supports delivery teams with guidance on complex implementations, with the deep domain knowledge and delivery experience.- Supports project teams with Architecture and Build reviews to ensure high quality of delivera