Data Analytics
hace 1 semana
ObjetivoGenerar, validar y analizar reportes operativos y estratégicos que permitan medir el desempeño del call center, detectar áreas de oportunidad y apoyar la toma de decisiones basadas en datos.Funciones:- Extraer información de plataformas del call center (telefonía, CRM, WFM, etc.).- Diseñar, actualizar y automatizar reportes intradía, diarios, semanales y mensuales.- Analizar métricas clave (AHT, ASA, Níveles de Servicio, Contactación, Conversión, Abandono, Productividad, etc.).- Elaborar tableros dinámicos (Excel, Power BI o similares).- Validar calidad y consistencia de la información.- Realizar análisis ad-hoc para supervisores, coordinadores y gerencia.- Documentar procesos de generación y entrega de reportes.Conocimientos deseados:- Manejo avanzado de Excel (tablas dinámicas, fórmulas, macros deseable).- Conocimientos deseados en bases de datos (SQL básico/intermedio).- Uso de herramientas de visualización de datos (Power BI, Tableau o similares).- Conocimiento en métricas y KPIs de call center.**Requisitos**:Mayor de 18 añosCarrera técnica o profesional en Ingeniería, Matemáticas, Estadística, Administración, Sistemas o afines.Experiência deseada de 1 a 2 años en generación de reportes o análisis de datos (preferentemente en call centers o áreas de servicio).Ofrecemos:Sueldo basePrestaciones de leyBuen ambiente laboralCrecimiento a corto plazoTipo de puesto: Tiempo completoSueldo: $11,000.00 - $13,000.00 al mesLugar de trabajo: Empleo presencial
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Digital Marketing Data Analytics Lead
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Data Analytics
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Ciudad de México, Ciudad de México HSBC A tiempo completoThe Data and Business Analytics Management function for International Wealth and Personal Banking (IWPB) Mexico is a key role supporting the successful development and industrial implementation of the Financial-Analytic discipline and Decision Science capabilities across WPB businesses. The role holder is accountable for identifying business oportunities...
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Data Analytics
hace 2 días
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Gerente de Data Analytics
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Data Analytics
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Data and Analytics Lead
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Data and Analytics Lead
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Ciudad de México, Ciudad de México Mastercard A tiempo completoOur PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships...
