Senior Desktop Engineer
hace 2 días
Experis IT es una empresa de tecnologías de la información que vincula de manera efectiva al talento más competitivo con grandes empresas en México, Norteamérica y Europa. Experis IT es parte de la empresa Manpower Group no. 1 en atracción de talento a nivel mundial.
Por crecimiento nos encontramos en búsqueda de Senior Desktop Engineer.
Responsabilidades:- Trabajar con miembros del equipo de soporte de nivel 3 y equipos multifuncionales para completar implementaciones de software.
- Liderar o ayudar en el diseño e implementación de nuevas tecnologías y soluciones.
- Participar en la planificación y ejecución de actualizaciones y migraciones del sistema.
- Proporcionar soporte de nivel 3 para problemas de escritorio de Windows escalados desde los equipos de soporte de nivel 1/2.
- Diagnosticar y resolver problemas complejos de software.
- Realizar análisis de causa raíz para problemas recurrentes e implementar soluciones permanentes.
- Comunicarse con los clientes según sea necesario, manteniéndolos informados sobre el progreso del soporte.
- Documentar soluciones y crear artículos de base de conocimientos para mejorar futuros procesos de soporte.
- Mantener documentación precisa y actualizada de las configuraciones del sistema, procedimientos y problemas de soporte.
- Generar informes dentro de herramientas de gestión para respaldar decisiones en toda la empresa.
- Proporcionar orientación y capacitación al personal de soporte de Nivel 1/Nivel 2 cuando se implementen nuevas tecnologías o soluciones.
- Licenciatura en Ciencias de la Computación, Tecnología de la Información, campo técnico relacionado o experiencia laboral práctica equivalente.
- Más de 3 años en el puesto de ingeniería de escritorio.
- Experiencia con herramientas de administración, implementación y creación de imágenes de sistemas (SCCM, Intune).
- Experiencia con soporte y administración del sistema operativo Windows 10/11.
- Experiencia en empaquetado, implementación y soporte de aplicaciones como Microsoft Office y Outlook, O365 y varias otras aplicaciones de usuario.
- Experiencia con scripting y automatización (PowerShell, CMD).
- Competente en Active Directory y política de grupo.
- Familiaridad con los servicios en la nube y la integración (Microsoft Intune, Azure).
- Familiaridad con la gestión de cambios o ITIL.
- Familiaridad con la gestión de privilegios (BeyondTrust).
- Excelente comunicación escrita y verbal en inglés y habilidades interpersonales.
- Excelentes habilidades de servicio al cliente.
- Prestaciones de ley.
- Prestaciones superiores a la ley, SGMM familiar, 30 días de aguinaldo, fondo de ahorro, vales de despensa, etc.
- Capacitaciones y certificaciones constantes.
- Trabajo híbrido en Monterrey, Nuevo León.
Interesados favor de postularse por este medio.
Sueldo: No mostrado por compañía
Categoría: Tecnologías de la Información - Sistemas
Subcategoría: Soporte técnico
Localidad: México-Nuevo León-Monterrey
Sector: Servicios
Giro: Servicios de Outsourcing, Head Hunter y Consultoría en R.H. (Servicios)
Tipo de contratación: Tiempo completo - Permanente
Número de oferta: 19185451
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