Business Processes Senior Consultant

**We help the world run better**At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.As a Business Process Senior Consultant, you will analyze customers’ business requirements or technical problem statements and act as a technical advisor and problem solver for clients and internal stakeholders.**Key Responsibilities**- Oversee the delivery of CAS services in an SLA-based environment by the team for the customer.- Play a pivotal role in technical service delivery, ensuring seamless collaboration with other SAP teams to drive agile resolution of critical issues.- Ensure quality assurance by maintaining deliverables and documentation for each service component.- Act as the first point of escalation for service delivery; lead the delivery team from a Basis perspective.- Participate in customer calls, identify focus areas, and provide consultancy in critical areas.- Demonstrate versatility in handling complex and challenging customer discussions and interactions- Drive continuous improvement in processes and service delivery, including the adoption of AI-based automation.**Education**:- Bachelor’s degree in computer science, Engineering, Information Systems, or related field**Work Experience and Mandatory Skills**:- Minimum 7 years SAP Basis experience- In-depth knowledge of **SAP Basis Administration** including ABAP/Java stacks, FIORI, Web Dispatcher, Cloud Connector and SAP landscape management for various SAP solutions- Good knowledge in SAP HANA & SAP Business Technology Platform- Good background in software architecture and cloud technology- Sound understanding of SAP Cloud ALM, Focused Run (FRUN), and ITSM ticketing tools to manage incidents and service delivery- Excellent communication skills - verbal and written- Proactive mindset with a focus on continuous improvement and innovation- Experience in ITIL and IT Service Management processes**Bring out your best****We win with inclusion**SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.**AI Usage in the Recruitment Process**For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.Please note that any violation of these guidelines may result in disqualification from the hiring process.Requisition ID: | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid