Product Documentation Specialist
hace 2 semanas
**Benefits**:- All benefits by law- Monday to Friday- Weekends off- Two days of paid time off annually.- Between 7 and 11 paid holiday days annually.- Remote work allowance (Teletrabajo) above the market average.- Office- Weekly grocery vouchers- Meal subsidy ($1000 MXN Monthly) via voucher card.- Private health insurance- Sponsorship for wholesale stores memberships (COSTCO/SAMS CLUB), prescription glasses, birthday benefits, and more.- Wellness events and activities- Sponsorship for Scholarships & Professional Training- Career growth opportunities- Monthly employee engagement events- Sponsored lunch, snacks, and coffee events- Professional Training & Development opportunities**Additional information**:- Employment Type: Full-time- Schedule Monday to Friday, 7 AM to 5 PM PT- At Zventus, employee benefits vary by team, job activity and individual performance. Please refer to specific details during the interview process.- _Please, submit your CV in English_**Job Responsibilities **- Develop and maintain comprehensive technical documentation, including how-to guides, presentations, system administration guides, implementation guides, end-user product documentation, and API documentation. - Conduct regular content reviews to ensure product documentation is clear, up to date, accessible, and adheres to our internal quality standards.- Own the desktop publishing process to ensure all documentation is consistent and of the highest quality.- Maintain a centralized knowledge base that is logically organized and enables internal and external users to quickly access digital documentation on demand.- Partner with product marketing to ensure internal and external documentation adheres to the organization’s branding and style guide.- Maintain a strong awareness of target audiences and ensure all documentation is accessible and accurate, reflecting a deep understanding of audience needs.- Ensure product documentation is seamlessly integrated with other digital platforms.**Job Qualifications**- Minimum of 2 years of experience in technical writing, with a focus on creating technical documentation for software or technology products.- Minimum of 2 years of hands-on experience creating, managing, and publishing product documentation.- Exceptional writing, editing, and proofreading skills with a strong command of grammar and style.- Detail-oriented, consistently delivering polished, accurate, and comprehensive written materials.- Expertise in using technology to improve documentation efficiency and quality.- Ability to prioritize and manage multiple projects concurrently. - Ability to work independently and as part of a team to meet deadlines and deliver results. - Experience with a documentation portal and/or ticketing environment, such as Document360 or Jira, preferred.- Bachelor’s Degree in Journalism, Communications, English, or equivalent combination of education and experience. - Previous experience in client/customer enablement preferred. - Previous experience in the mortgage, enterprise data, real estate, or insurance industries preferred.Tipo de puesto: Por tiempo indeterminadoBeneficios:- Apoyo para estudios- Aumentos salariales- Bebidas gratis- Descuentos y precios preferenciales- Opción a contrato indefinido- Programa de referidos- Seguro de gastos médicos- Seguro de gastos médicos mayores- Seguro de la vista- Seguro dental- Seguro de vida- Vacaciones adicionales o permisos con goce de sueldo- Vales de despensa- Vales de restauranteLugar de trabajo: remoto híbrido en Ex-ejido Chapultepec, 22780 Ensenada, B.C.
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