Empleos actuales relacionados con Latam Assistance - Tlacoquemeca - GLOBAL EXCEL MEXICO

The **Support Expert** plays a crucial role in ensuring exceptional customer service while providing administrative and operational support to the department **Supervisor/Manager**. This position will:Perform the same functions as an **Assistance Coordinator/Customer Service Representative**.Handle **escalated matters** and assist team members with inquiries.Support special assignments to **improve department efficiency and quality**.Act as the **interim Supervisor/Manager** in their absence.This role is ideal for individuals with **strong leadership, problem-solving, and customer service skills**, looking to make a meaningful impact within the organization.Gather and **document all necessary information** for claim processing.Provide **accurate information** on GoTrex claims.Take ownership of **complex cases** to ensure timely resolution.Maintain confidentiality and adhere to **privacy standards**.Approve **medical consultations and testing** as per guidelines.**Escalation Management**: Address escalated calls from members, corporate clients, and providers.**Required Knowledge, Skills, and Abilities (KSA)**✔ **Exceptional customer service skills** with a client-focused approach.✔ Strong **interpersonal and communication skills**.✔ Ability to **multi-task, prioritize, and work efficiently** under pressure.✔ **Problem-solving mindset** with attention to detail.✔ **Proficiency in Microsoft Office Suite** (Excel, Word, Outlook, etc.).✔ Deep understanding of **Global Excel LatAm Assistance workflows and processes**.**Requirements & Qualifications****College Diploma** required.**1-2 years of experience** in a customer service role within a **LatAm Contact Center**.**Bilingual (English & Spanish) required**; additional languages are an asset.**Join Our Team**Tipo de puesto: Tiempo completo, Por tiempo indeterminadoSueldo: $5,316.17 - $19,000.00 al mesBeneficios:- Seguro de gastos médicos mayores- Seguro de vida- Vales de despensaTipo de jornada:- Turno de 8 horasLugar de trabajo: Empleo presencial